Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Voice Codes, received an order from VIPshop. In this project, Teleopti’s WFM solution, Teleopti CCC, will manage both traditional phone skills and innovative multi-media service skills based on traditional CTI interface and specific interface for on-line service skills.
“This is Teleopti’s first customer in China’s e-commerce market. We will use our vast WFM project experience from other market segments, especially the telecom market, to help VIPShop achieve operational efficiency,” says Mr. Ye Cheng, Teleopti China Sales Director.
“Voice Codes have cooperated with Teleopti for several years, and together we have implemented many successful WFM projects in the finance, airline and high-tech markets. We will use both traditional CTI interface and on-line service interface to make sure that Teleopti CCC will get an accurate data feed for forecast, scheduling and real time monitoring. We are aiming to achieve the highest customer satisfaction rate in this project,” says Mr. Li Tao, Vice President of Voice Codes.
Vipshop is China’s leading online discount retailer for brands. The Company offers high quality and popular branded products to consumers throughout China at a significant discount from retail prices. As compared to conventional on-line marketplaces or large-scale multi-category online retailers, Vipshop has successfully created and proven there is a third e-commerce model that can provide tremendous scale and profitability. By providing special offers and deep discounts on branded products, the Company has pioneered the online discount retail model in China and become the expert and leader trusted by our customers and brand partners alike. Since its founding in August 2008, the Company has rapidly built a sizeable and growing base of customers and brand partners. As of December 31, 2012, the Company had approximately 4.9 million cumulative customers and partnerships with over 5,800 domestic and international brands.
Read more at vipshop.com
Teleopti is a leading provider of solutions for strategic Workforce Management (WFM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users. Teleopti, established in Stockholm, Sweden in 1992, has several local offices around the world and operates through a comprehensive network of partners.
For more information, contact:
Contact: Cheng Ye, Sales Director, Teleopti China
Phone: +86 1358 1753587
Media Contact: Maria Glennsjö, Marketing Project Manager, Teleopti
Phone: +46 709 21 81 61