Teleopti AB

Teleopti release new functionality in their WFM solution Teleopti CCC – Real time schedule changes on the go

Press Release   •   Oct 15, 2012 14:11 BST

STOCKHOLM, October 15, 2012 — Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release Teleopti CCC SMSLink, real time schedule changes on the go

As the speed of business increases, so does the frequency of last-minute changes to the schedules of contact centre agents. Proactively keeping agents informed when their schedule for the upcoming days has changed used to mean calling or emailing them, but now there is a better way. Teleopti CCC SMSLink is a feature that automatically sends significant schedule changes to agents’ mobiles through SMS (Short Message Service).

When an agent’s shift has been significantly changed, such as new start or end times or a switch between a day off and a working shift, Teleopti CCC wokforce management solution generates an automatic message which is sent to the agent’s mobile through a local SMS gateway provider. The message includes full details about the date and new start and end times of the shift, ensuring that agents have all the information they need to be at work at the correct time. And since it is fully automatic it is not dependent on action from a supervisor, meaning schedule changes are automatically broadcasted every time and supervisors can focus on their work instead. 

Key benefits

  • Ensure your remote staff or home-workers stay up to date with schedule changes.
  • Notify agents of schedule changes before their next shift starts, increasing schedule adherence
  • Eliminate time-consuming manual notification processes

TELEOPTI is the leading provider of solutions for strategic Workforce Management as well as Telecom Expense Management.

The company is renowned for developing advanced and user-friendly solutions based on clients’ requirements. Hundreds of enterprises around the world rely on solutions from Teleopti to attain optimal operational efficiency and provide the highest levels of service.

Teleopti, established in Stockholm, Sweden in 1992 operates through a comprehensive network of partners. Visit our website to find out more.
Phone: Nordics (HQ) +46 8 568 95 000