Tork UK and Ireland

Tork PeakServe® is a game-changer in high-traffic washrooms

Press Release   •   Aug 15, 2017 07:00 BST

New from global hygiene brand Tork is a revolutionary washroom system that provides more than double the capacity of any of its rivals.

Tork PeakServe® uses continuous roll technology to cater for over 1,000 washroom visitors between refills – 600 more than most other dispensers.And it can be refilled twice as fast.

“Tork PeakServe is the most significant hand drying innovation to have emerged on to the market in the past 20 years,” said Sales Director Nathan Titheridge. “It is a game-changer in high-traffic washrooms. The dispenser caters for 250 per cent more guests between refills than conventional units and provides each washroom visitor with a towel in just three seconds. And this makes it much more efficient than jet air dryers which take at least 10 seconds to dry the hands.”

Hand towels in the patented Tork PeakServe system are compressed during production to make them twice as compact as standard hand towels. The bundles are joined together using a hook and loop system to provide a continuous supply of paper. Refilling takes seconds since the cleaner can simply insert another bundle into the dispenser during a standard maintenance check.

“Up to now, FM managers have had to make a choice between roll towels which offer high capacity and folded towel systems that can quickly be topped up,” said Nathan. “We have taken the best of both worlds and created a revolutionary hybrid system that combines high capacity with a unit that can be topped up at any time.”

He adds that the way in which the towels are delivered is another major advantage. “Most high-capacity hand towel dispensers feed from the bottom which means the weight of the bundle creates a degree of pull force,” said Nathan. “This often results in ‘tabbing’ – where smalls sections of the towel break off and end up on the floor. Tabbing can add significantly to the cleaning costs since someone needs to clear away the mess afterwards.

“Tork PeakServe dispenses towels one at a time in a continuous loop from the top in a similar way to that of a roller towel. This means there is no pull force and the problem of tabbing is eliminated.”

Tork PeakServe has been specifically designed for high-traffic venues such as stadiums where queues are a major issue. New Ipsos research sponsored by Tork reveals that dirty, overcrowded washrooms are the biggest headache for visitors at stadiums - ranking higher even than long entry queues and crowd violence.

“Guest experience is a valuable currency in today’s social media-driven world and customers are no longer prepared to be delayed in a washroom – particularly a dirty one,” said Nathan.

“More efficient washroom systems result in lower cleaning bills and happier guests along with better online reviews. And when washroom visits are faster, people have more time to visit the food and drink concessions which makes the venues more profitable.

“Tork PeakServe is truly a new class of hand wiping system – one that completely outperforms existing solutions.”


About the study:

The study was commissioned by Tork and executed by IPSOS online. A total of 3 000 respondents from the UK, the US, Germany, France, Poland and Sweden who had visited a high-traffic venue in the past nine months were questioned.

About Tork®

The Tork brand offers professional hygiene products and services to customers ranging from restaurants and healthcare facilities to offices, schools and industries. Products include dispensers, paper towels, toilet tissue, soap, napkins, and industrial and kitchen wipers. Through expertise in hygiene, functional design and sustainability, Tork has become a market leader. Tork is a global brand of Essity, and a committed partner to customers in over 80 countries. To keep up with the latest Tork news and innovations, please visit:

About Essity

Essity is a leading global hygiene and health company that develops, produces and sells Personal Care (Baby Care, Feminine Care, Incontinence Products and Medical Solutions), Consumer Tissue and Professional Hygiene products and solutions. Our vision is; Dedicated to improving well-being through leading hygiene and health solutions. Sales are conducted in approximately 150 countries under many strong brands, including the leading global brands TENA and Tork, and other brands, such as Leukoplast, Libero, Libresse, Lotus, Nosotras, Saba, Tempo, Vinda and Zewa. Essity has about 48,000 employees and net sales in 2016 amounted to approximately SEK 101bn (EUR 10.7bn). The business operations are based on a sustainable business model with focus on value creation for people and nature. The company has its headquarters in Stockholm, Sweden, and is listed on Nasdaq Stockholm. Essity used to be part of the SCA Group. More information at