Leatherhead, 27 July 2016: CIOStory magazine group (California, USA) has named Broadplace Advertising as one of the 50 Most Powerful Google Tech Providers 2016. The digital marketing agency, based in Surrey, has been recognised for providing a high level of customer service in the traditional sense (whilst using a lot of very clever technology behind the scenes).
Insights and reporting are a regular issue for the majority of small businesses. Broadplace’s reporting flexibility (through their CampaignHub™ technology) provides intervals of both weekly and monthly email reporting which is completely responsive to the device it is viewed on, without attachments or cumbersome spreadsheets to deal with.
This allows an advertiser to view KPIs direct in their email, as well as having real-time access to reports and statistics available through their secure client portal.
Another widely known weakness in the average business is customer service and feedback, which is incidentally another area of strength for Broadplace, who provide a high level of customer service in a traditional sense where other providers do not. They have taken great steps to incorporate this into their technology as a unique selling point.
This differentiates them from the strategy of other providers who do not use technology to improve their customer service, instead relying on either traditional face-to-face account management or phone/helpdesk style support with long waiting times and call centres.
Broadplace CEO, Rohit Chugh said “Broadplace has created a flat corporate hierarchy to help foster the creation, adoption and iteration of innovative practices ideas and processes. We believe this has encouraged the level of technological advances that have led to this recognition. We’re so proud of our local, homegrown talent and their capabilities.”
Satisfied customers are the tip of the iceberg for Broadplace’s achievements in the last year, they can add Google Premier Partner Status, Google Analytics Certified Partner status and they were also placed in the Top 5 EMEA Google Premier Partners for client retention and satisfaction.
Broadplace is also a strong investor in young talent - winning a Business Award for People Development in 2014. The company has continued that trend into 2016, with Key Account Handler, Akash Raval (originally employed as an apprentice two years ago), nominated for Account Handler of the Year at the Wirehive100 Awards. The company are nominated for two further awards (Best Use of Search - the whole team and Techie of the Year - Dan Pillay).
About Broadplace Advertising
Broadplace has been managing the online marketing needs of UK businesses since 2005. We are an innovative and continually learning Search Engine Marketing company specialising in PPC management, SEO, Web Design and Content Marketing. We have a great team of over 80 people based in 3 different countries. Our fantastic in-house technology (including CampaignHub™ and Engage) helps us deliver bespoke and cost-effective solutions for all of our clients.
CIO Story aims at providing a common platform where business decision makers can come together and share their insights and experiences; helping business leaders stay aware of what is in store for them in the future and how they can equip themselves to stay ahead of the competition. Audience is split 70/30 between US and Canada/Europe and Asia.