G2 Crowd named Workbooks a High Performer in its Grid for CRM, which it released today for Summer 2013. The Grid by G2 Crowd helps businesses select the best CRM software based on insights aggregated from customer reviews and social data.
Workbooks achieved High Performer status thanks to the high satisfaction reported by its customers, who became G2 Crowd users and reviewed the Workbooks CRM product. In their reviews, Workbooks customers reported very high satisfaction in line with customer satisfaction expressed by users of CRM industry leader Salesforce.com.
Ian Moyse, Sales Director at Workbooks, commented, “We are encouraged by the ability to be judged by our clients and to disrupt perceptions that choosing the big names is the only easy choice. We have worked hard to deliver a function-rich CRM service that is extremely flexible and yet very intuitive for users to adopt, and brings with it a license saving often 50%-70% on the larger CRM brand-name costs.”
Matt Gorniak, Cofounder and COO at G2 Crowd, commented, “Our site gives real users a voice and enables them to share their experiences with enterprise software with peers. Workbooks earned a High Performer rating in our Grid thanks to the 85 customer ratings and reviews that have been submitted on our site and validated by G2 Crowd.”
G2 Crowd provides a trusted resource for the enterprise technology community by authenticating its users through LinkedIn and validating their contributions to ensure that reviews submitted reflect authentic feedback from real software users. G2 Crowd’s founders, during their 15 years in the enterprise software industry, saw the shortcomings and inefficiency in the software selection process, which relies primarily on business users slogging through vendor spin, industry-sponsored white papers and dated analyst reports.
“This process delays the emergence of more innovative solutions, and buyers might miss newer technologies that could be a better fit,” Gorniak said. “Workbooks is a great example of how G2 Crowd works in real time, giving awareness and visibility to a highly rated CRM that otherwise many customers would not have found to consider.”
Workbooks has consistently demonstrated a position of innovation and as a challenger to the bigger names of Salesforce and Microsoft Dynamics by winning Network Computing’s CRM Product of the Year 2013. Workbooks also recently showed leadership in the UP 2012 Cloud CRM awards and was the only CRM vendor to be a finalist in both the CRM Idol 2011 and 2012 contests.
Workbooks has also been validated further by being certified in the Government G-Cloud Program and recognised in the Gleansight Analyst report on CRM as one of the leaders across four CRM categories: Ease of Use, Ease of Deployment, Features and Functionality and Overall value.
About G2 Crowd
G2 Crowd brings the same highly valuable peer-review perspective that is widely available to consumers on sites such as Amazon and Yelp to the business software industry. G2 Crowd covers a wide range of both cloud and on-premise solutions, including CRM, marketing automation, ERP and accounting, HR management, CAD and IT infrastructure software, plus a wide range of hosting and IT consulting services. More than 4,000 professionals have already contributed over 15,000 ratings and reviews of 1,500 products and services. G2 Crowd is a second-generation startup, co-founded by Godard Abel, serial entrepreneur and founder of SaaS leader BigMachines, and his BigMachines colleagues Matt Gorniak and Tim Handorf. G2 Crowd is self-funded with proceeds from the successful sale of BigMachines to private equity.
Workbooks.com provides cloud-based CRM and business applications to help organisations run more effectively. Our suite of products enable our customers to grow sales, improve marketing, provide better customer support and streamline business processes by automating common tasks.
Workbooks extends beyond traditional CRM to include sales order processing, contract management and invoicing, so you can manage all your customer information in one place.
With a 360 degree view of your business and access to real-time management information, you can shape your interactions with your customers and make quicker, more informed business decisions to help grow your organisation.
For more information, please visit www.workbooks.com.