Mar 19, 2012 18:32 GMT Following on from previous blog posts referring to the quality standards and training initiatives of Atos Healthcare Professionals in the delivery of Work Capability Assessments for the Department of Work and Pensions (DWP), this post provides further analysis of these areas by drawing on the findings of Professor Malcolm Harrington’s year two Independent Report.
Blog post
Atos Healthcare: FAQ Series: Our Customer Charter
Nov 01, 2011 10:00 GMTAs part of our FAQ series, we’d like to reinforce Atos Healthcare’s commitment to our customers and suggest tips to ensure you have the best experience possible. All of us at Atos Healthcare are committed to offering you high quality services that meet your needs.
Atos Healthcare, Britain’s leading provider of disability assessment and occupational healthcare services, will conduct a fair, accurate and objective assessment of how you are affected by your health condition, which will help the DWP to decide on your entitlement to benefit.
Q. What commitment does Atos Healthcare make towards its customers?
A. We will treat you as an individual, listen to you and will strive to ensure you have a positive experience with us. We commit to providing an assessment tailored to independently report how you are restricted by your medical condition.
We aim to keep to your appointment time, and if not, we will update you about any waiting times. We will provide an assessment at an appropriate place within reasonable travelling time. We also encourage you to bring a relative, carer or friend along to the assessment if you would find it helpful.
We will always protect your personal information and use only approved healthcare professionals trained in disability analysis.
Q: What can I do to ensure my assessment runs smoothly?
A. Keep any appointment you have with us, or let us know as soon as possible if you can’t. Bring all information that has been requested of you to your assessment. We ask that you treat our staff with respect and let us know if you need to communicate with us in a different way.
Q: What can I do if my experience isn’t consistent with these commitments or is unsatisfactory?
A. We appreciate your feedback and will use it to improve our services. We would also like to hear from you if we have exceeded your expectations. We take any complaints seriously. Our leaflets, website or staff can tell you how to complain.
To share feedback you can:
Call us at our telephone customer relations on 0113 230 9175
Email us at custrelations@atoshealthcare.com
Write to us at Atos Healthcare, Block 1, Wing G, Government Buildings, Otley Road, Leeds, LS16 5PU.
Read our past FAQ posts:
FAQ series: Healthcare professionals
FAQ series: The Assessment
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