Aurora Telecom Confirms Commitment to Customer Satisfaction

A B2B telecommunications startup that has seen significant growth a year from starting. The company targets the SME Market that regularly suffers from poor connectivity speeds at inflated prices while offering an excellent and unrivalled customer experience. The firm operates via their customer service centre in Chester with a group of fantastic local staff. The company have reaffirmed their commitment to delivering exceptional customer experience as a core operating principle.

Customer service is by far the most critical metric for any company. Any business that is serious about growth and becoming leaders in their respective field need to understand this. While the fiscal benefits of a business are a clear objective, it is vital that firms of all sizes pay homage to their most important assets, the customer, in-order-to stay in business.

Aurora Telecom has aspirations to become the market leader in delivering the levels of customer satisfaction and customer experience that can be considered as second to none and they see this focus as a critical aspect of their business model. The firm's strategy focuses on; listening to their customers, building a robust and effective customer support pipeline, the delivery of a high-quality service while providing regular, and consistent communications. A recent study showed that 34% of British consumers are not ready to embrace online-only customer service and say they need companies to offer the option of offline customer service. This is why Aurora Telecom has a fantastic customer service centre to help deal with customer queries and provide a personal and mutually beneficial service.

About the company -  https://www.auroratelecom.co.uk/about-us/

The firm understands that by creating a very strong and transparent relationship with their customers, it will only lead to benefits for the business and more importantly their customers. Offering the best service around will result in a number of benefits, it will for one improve the public persona and ultimately strengthen the brand's image. A strong public image is something money cannot buy, establishing themselves as a trustworthy telecommunications provider in an environment that is well known for its lack of transparency and hidden costs is fundamentally the companies end goal. Aurora Telecoms can be confident that their growth has a direct correlation to their efforts of providing an unrivalled customer experience.

‘Providing excellent, and memorable, customer support is important for any business and ours is no different. Our strategic growth throughout the UK market has been steady, and we believe that continuing this in parallel with customer satisfaction and industry experience we will continue to deliver a great experience to our customers’ says John Dougan , Managing Director of Aurora Telecom.

‘It is important to building strong customer relationships. We need customers to be champions of our business and we believe that if we have highly satisfied customers they will refer more business to us - so it's absolutely worth the investment to focus on customer satisfaction’.

Aurora Telecoms customers can be rest assured that the company will not stop in their efforts to provide them with an unparalleled service, while continually looking to improve the service offered to them for the months and years ahead.