Press release -
Jump Manchester claim customer service is an art
Jump Manchester is the innovate direct marketing agency based in the heart of the city, and as such has long spoken about the importance of reliable customer service. The firm has released a statement on how to tackle hesitant customers, ensuring their loyalty to their brand - and have subsequently defined the art behind generating strong customer service levels.
Jump Manchester: About the Company
Frame the Customer Experience ‘Vision’
Jump Manchester defines customer service as exceeding expectations through every customer touch point, where consumers are treated as unique individuals with their own needs and wants. The firm explores how brands distinguish themselves by how they treat their customers, an essential quality within the completive sales and marketing industry. Jump Manchester advises businesses to create a customer service vision, addressing aspects in which they aim to exceed.
Personalise Concern Responses
As a business that focuses on face-to-face interactions with their consumers, Jump Manchester is eager to address their customers concerns in a similar manner, tailoring each query with a strong personalised response. The company answers each customer’s query individually, in an engaging manner.
Encourage Ongoing Customer Feedback
Customer feedback and suggestions are what drives improvement, argues Jump Manchester, and the firm encourages other businesses to make feedback an easily accessible option for customers. There are a considerable array of options for this ranging from social media platforms, email forms, phone calls and physical surveys.
“Customer service levels are what make or break a business, and in an industry that is strictly face-to-face, we believe we have a strong grasp and more intimate relationship with our customers. As such, this latest statement explores aspects that we have learned through years in the industry.
We urge businesses that are looking to improve their customer service to take these elements on board,” declared a spokesperson for Jump Manchester.
Jump Manchester is the central, city-based direct marketing agency that has an innovate approach to the development of their brand ambassadors. The business has a vibrant team of promoters that are passionate about engaging with the consumer, organising displays and marketing kiosks, handling demonstrations, and converting quality leads to direct sales.
Topics
- Business enterprise, General
Categories
- jump manchester
Regions
- England
Contact
PR Representative
Jump Manchester is a creative bunch, and we always get exhilarated about bouncing around new ideas, techniques, and systems. A primary goal we have is to continue our accolade of Manchester’s exceptional sales and marketing firm.
