Volkswagen Group Sweden has been using ComAround's web-based self-service feature for more than a year now as a step before first line support. This is known as zero level support. The biggest challenge involves changing the behaviour of users.
ComAround is now launching text guides for Snagit. Snagit is a program for capturing images, text and video from your PC. You can create professional presentations and documentation and save webpages.
ComAround is now launching e-learning for Lync 2010 in English. E-learning (also known as interactive learning) is a form of training which you do on your computer at the times and in the locations that suit you best. You view each element first, and then you practise step by step.