We are now launching the 5th generation of web-based self-service that we call ComAround Zero™. It has been developed to enable users and support departments to obtain and provide help and support rapidly as and when it is needed, in the form it is desired, wherever this should happen to be. The name has its origin in the concept Zero Level support. ComAround Zero™ signifies support at the right time, for you, wherever you happen to be.
The development of the new generation is in full swing and we plan to be in a position to deliver the service after the summer. During this ongoing development, our Product Owner Björn Björkman and Conny Sandström, responisble for technical development, will write intresting blog articles which enable one to find out the latest news concerning ComAround Zero™ and, at the same time, to share the lessons to be learned within the development area.
You can follow their blog articles at http://comaround.wordpress.com/category/comaround-zero/ .
The first blog article has now appeared "Technical development with agile methods at ComAround" .
Apr 19, 2013 14:00 BST ComAround is now launching e-learning for Lync 2010 in English. E-learning (also known as interactive learning) is a form of training which you do on your computer at the times and in the locations that suit you best. You view each element first, and then you practise step by step.
Jan 17, 2013 09:28 GMT We are actively engaged now in producing new guides to further help you in your support function. For example, we have support guides for Microsoft’s new Office 2013 package, for the movie streaming service Netflix and much more.
Apr 18, 2012 15:15 BST We at ComAround, since September last year, have been actively involved in writing knowledge- and news-focused articles within the “digital sphere”. We then publish these on our ComAround blog which is available in Swedish, Norwegian and English. It is really satisfying that in such a short time we have grown from having a few hundred readers to having passed 15 000 visitors a month (March 2012).
May 02, 2013 15:53 BST Volkswagen Group Sweden has been using ComAround's web-based self-service feature for more than a year now as a step before first line support. This is known as zero level support. The biggest challenge involves changing the behaviour of users.
Mar 19, 2013 12:05 GMT Crowdfunding websites are platforms where creators can lay out their project, enterprise or idea in order to seek financing from many contributors. The service provides a payment solution and there is frequently a template for what you can highlight in order to communicate in the best possible way. Here I take the opportunity to list six major crowdfunding websites.
Feb 21, 2013 09:42 GMT Sony’s next flagship is waiting just around the corner. The Xperia Z will be retailing in a month or two and expectations are high, not least mine.
Feb 20, 2013 15:02 GMT Have you thought about starting a crowdfunding project? Here are tips on how you become successful. This blog article is part of a series of five blog articles.
Feb 15, 2013 15:04 GMT Crowdfunding is a method of financing projects, ideas, enterprises through turning to many small financiers for support or donations, frequently via special crowdfunding websites. There are many advantages in starting a project with crowdfunding. Here I list six reasons, apart from procuring financing for the project, why it is worth starting a crowdfunding project.
Feb 06, 2013 16:02 GMT Crowdfunding is an increasingly accepted concept. In a series of five parts I shall describe the advantages of starting a crowdfunding project, why people contribute money, how you become successful as well as tips about crowdfunding websites. In the first part I shall start by reporting on what crowdfunding means and implies.
Aug 27, 2012 14:52 BST In this blog article I intend to point out and describe certain of the most important improvements in the end-user interface (as opposed to the administration interface) made in connection with the development of ComAround Zero™. Our watchword and our ambition for the new service is to offer help to users fast, when they need it and on their own terms, wherever they might be.
Jun 05, 2012 12:20 BST My name is Conny Sandström and, since the beginning of 2012, I have held the post of CTO which covers responsibility for all technical development at ComAround. At present, ComAround develops its technical systems in accordance with tried and tested agile methods. However, not so long ago, things looked rather different.
Feb 27, 2012 13:21 GMT Zero Level support, or 0-level support, is a term for a support concept which involves using web-based self-service as a stage before the traditional first-line support. Zero Level support frees up time and resources for manned support and allows support to be provided more quickly.
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