Tag: e-support
Jan 17, 2013 09:09 GMT The IT Director at SkandiaMäklarna, Jonas Rosén, became interested in what ComAround could offer after seeing an article in the publication Computer Sweden which showed how Anticimex was working with Self Service. It was not long before he contacted the head of sales at ComAround, Magnus Holmqvist, and now an agreement has been signed for the latest generation of the service, ComAround Zero™.
Apr 29, 2013 13:25 BST ComAround is now launching text guides for Snagit. Snagit is a program for capturing images, text and video from your PC. You can create professional presentations and documentation and save webpages.
Apr 19, 2013 14:00 BST ComAround is now launching e-learning for Lync 2010 in English. E-learning (also known as interactive learning) is a form of training which you do on your computer at the times and in the locations that suit you best. You view each element first, and then you practise step by step.
Apr 05, 2013 15:56 BST ComAround now has text guides for Outlook.com. Outlook.com is a web-based e-mail service from Microsoft which is currently at the preview stage and will gradually replace Hotmail.
May 02, 2013 15:53 BST Volkswagen Group Sweden has been using ComAround's web-based self-service feature for more than a year now as a step before first line support. This is known as zero level support. The biggest challenge involves changing the behaviour of users.
Mar 30, 2011 14:59 BST When migration to new systems or upgrades of new versions take place, users ask questions that need to be answered. These questions end up in various locations within the organisation, usually at a local or central support organisation (known as the service desk, helpdesk, etc.).
Mar 17, 2011 13:31 GMT In a change process – such as migration – you may encounter a degree of opposition from users. In the event of a migration, a common reaction from the company and its users is the view, "Oh no, the IT department are going to swap/upgrade our systems AGAIN!".
