Tag: self service
Jan 17, 2013 09:09 GMT The IT Director at SkandiaMäklarna, Jonas Rosén, became interested in what ComAround could offer after seeing an article in the publication Computer Sweden which showed how Anticimex was working with Self Service. It was not long before he contacted the head of sales at ComAround, Magnus Holmqvist, and now an agreement has been signed for the latest generation of the service, ComAround Zero™.
Oct 01, 2012 10:01 BST For the third year in a row, the support industry is honouring outstanding achievements in web-based self-service with the Self Service Awards 2012. Today, the nomination of the companies and organisations for the year has been made. The winners will be presented at a ceremony in Cirkus, Kungliga Djurgården in Stockholm, on 25 October.
Sep 11, 2012 13:36 BST ComAround Zero™ is the company’s 5th generation of web-based self-service. With this step, ComAround takes web-based self-service to a new level and offers users help at the right time, wherever they happen to be. Deliveries of ComAround Zero™ to customers started on 31 August 2012.
Mar 06, 2013 13:12 GMT Text guides are now available for Adobe Illustrator CS6 which provide step-by-step descriptions of how to work with the tool. Adobe Illustrator CS6 is used to create digital graphics, illustrations and typography for all types of media – print, web, interactive, video and mobile – and is based on vector graphics.
Jan 17, 2013 09:28 GMT We are actively engaged now in producing new guides to further help you in your support function. For example, we have support guides for Microsoft’s new Office 2013 package, for the movie streaming service Netflix and much more.
Dec 11, 2012 12:38 GMT Are you looking for guides for Apple’s new mobile operating system iOS 6? Or perhaps you need to learn about Office 365? Now more text guides and video guides have been added to the range. The new text and video guides to have arrived are:
Feb 27, 2012 13:21 GMT Zero Level support, or 0-level support, is a term for a support concept which involves using web-based self-service as a stage before the traditional first-line support. Zero Level support frees up time and resources for manned support and allows support to be provided more quickly.
Dec 14, 2011 13:09 GMT Google Correlate is a new (beta available in May 2011) tool from Google that deserves more attention than it's managed to get so far. Google Correlate is a fantastic service for all of us working with marketing, SEO, analyses, trends and competitor monitoring. So yes, this is a fabulously sensible tool for all business developers and marketing departments to use.
Mar 30, 2011 14:59 BST When migration to new systems or upgrades of new versions take place, users ask questions that need to be answered. These questions end up in various locations within the organisation, usually at a local or central support organisation (known as the service desk, helpdesk, etc.).
