Marketforce to host sixteenth annual Energy Customer conference in London, 20th October 2015.

Although the General Election result went some way to easing uncertainty, the industry's relationship with the customer remains under scrutiny. It has never been more important for energy suppliers and network operators to innovate, improve and refine their customer experience offerings, especially in light of the CMA investigation's provisional findings. The market dominance of the Big Six and a lack of transparency over how customers can get the best deals, are key issues that need to be addressed in order to restore trust within the sector.

The Energy Customer is the forum for suppliers and network operators to discuss how best to move forward. It brings together the highest calibre of speakers, as well as C-suite and top-level attendees from the Big Six, smaller suppliers and network operators to discuss the key issues and practices for addressing the ever-evolving relationship with the customer.

Delegates will receive the opportunity to increase their understanding of how products can be best tailored to the market, learn how smart technology is becoming embedded in the home and discover how RIIO-ED1 is transforming the network-customer relationship. Additionally, the programme allows delegates to question the experts on how to inspire customer-centricity from connection to switch and how the industry is responding to the CMA investigation.

“Very educational, enlightening – good networking opportunity” Professional Services Consultant, GBGroup.

“Thought provoking” - Principal Client Manager, Sopra Steria

“Very informative with interesting debate” Client Service Manager, CPM Group.

Please visit the website for more information on the programme and speakers. For any queries call +44 (0)207 760 8699 or send an email at conferences@marketforce.eu.com.

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