TDC delivers cash flow growth and record-high customer satisfaction

As the Interim Report published today confirms, TDC has delivered on its guidance for the first quarter of 2013. Cash flows were up by 94.3% on Q1 2012 and customer satisfaction reached a record-high score. Revenue was DKK 6.2bn, 6.1% lower than in Q1 2012. However, more than half of this decrease was due to an extraordinarily large impact from regulation and this was compounded by the added impact of fewer working days than in the same quarter last year.

"The new Interim Report shows yet again that we can tackle challenges and drive improved trends in a mobile market that remains highly competitive. Backed by our strategy, we are focusing on quality and content rather than taking part in a harmful price war. In the business mobile market, we were pleased to successfully maintain the average revenue per user (ARPU) of the previous quarter after five quarters with relatively large decreases," says Carsten Dilling, TDC's President and CEO.

TDC's broadband business in particular performed well with 33,000 more retail broadband customers than at the same time in the previous year, making the first quarter of 2013 the seventh quarter running with broadband improvement.

Our efforts to secure higher customer satisfaction also paid of handsomely in the first quarter. With an ECSI customer satisfaction rating of 76, the Group achieved its highest score so far. In March, TDC also received the Danish Industry's "Customer Service 2013" award for the best customer service.

"I am most proud of the results of our dedicated employees' efforts to improve TDC’s customer experience. Even though we all will continue working hard to pursue this positive development further, there is every reason to be pleased that we have already taken a big step in the right direction," says Carsten Dilling.

TDC affirms its guidance for the entire year.