Press Release
Huawei and Teleopti Won China Mobile Southern Base Customer Service Operation Project
Jan 27, 2012 07:33 GMTChina Mobile Southern Based recently declared Huawei and Teleopti as its Customer Service Operation Project winner for delivery of a total solution for Workforce Management Optimization.
The investigation to find a supplier started more than 1 year ago, and after a strict bidding process, Huawei and Teleopti won this case. The decision was based on Huawei Technology’s leading market position and strong customization capability and Teleopti CCC’s outstanding Flexibility and Stability.
"We expect to help Southern Base to be the outstanding example in China Mobile Communication Group Customer Service sector after the implementation of this joint WFO solution”, said by Mr. Ma Jingtao, Director of CRM & BI Product of HUAWEI TECHNOLOGIES CO., LTD.
Categorization
- Topics:
- Computers, computer technology, software,
- Data, Telecom, IT,
- Telecom ,
- Telecommunication, mobile telephony, WAP
- Tags:
- workforce optimization,
- wfo,
- huawei,
- china,
- workforce management solution,
- workforce management software,
- workforce management,
- teleopti ccc,
- teleopti,
- contact centre solutions,
- contact centre,
- contact center
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