Apr 16, 2012 10:43 BST MTN Nigeria is the largest telecom operator in Nigeria and serves around 38 Million users. After the implementation of Teleopti CCC workforce management (WFM) solution, the previous competing WFM system was dropped due to lack of seamless integration with Huawei IPCC, too long implementation cycle and that the tool was too complex to work with for the users.

Jan 27, 2012 07:33 GMT China Mobile Southern Based recently declared Huawei and Teleopti as its Customer Service Operation Project winner for delivery of a total solution for Workforce Management Optimization.