Millennials - the mid-teen to mid-30s demographic - won't purchase certain goods without first seeking the opinion of user-generated referrals, says a new study from Bazaarvoice called Talking to Strangers.

A staggering 80 per cent of UK firms do not have mobile-optimised websites, according to new survey by EPiServer.

UK businesses aren’t making the most of social media in customer relationship management, a recent Callcentrehelper.com study has found.