Press release -
Rugby station ticket office given a Festive makeover / Christmas travel advice
Customers arriving at Rugby station this week have been treated to a special Christmas surprise thanks to the efforts of Virgin Trains Customer Service Assistant Stuart Ketley.
With creative use of recycled cardboard and spare paint, the area has been transformed into a very festive log cabin much to the delight of customers and colleagues alike.
“It’s all about making people smile,” explained Stuart. ““It’s been great to see the reaction from customers and I’m already thinking about what I can do to beat it next year.”
Christmas and New Year travel advice
Virgin Trains customers are advised to check before they travel ahead of the busy Christmas and New Year period. Friday 21 December is expected to be the busiest day, as people set off home for the festive break.
On Christmas Eve services will finish slightly earlier than normal with a similar situation on New Year’s Eve. Between that time Virgin Trains will be running a reduced timetable, as Network Rail undertake important improvement works to the track and signalling.
More details can be found here - https://www.virgintrains.co.uk/travelling-at-christmas/
Last trains to from London
December 24 December 31
| To London | From London | To London | From London | |
| Rugby | 2015 | 2043 | 2103 | 2137 |
| Coventry | 2015 | 2031 | 2103 | 2131 |
| Birmingham International | 2015 | 2020 | 2103 | 2120 |
| Birmingham New Street | 2015 | 2010 | 2103 | 2110 |
| Wolverhampton | 2015 | 1945 | 2103 | 2047 |
| Stafford | 1954 | 1943 | 2030 | 2048 |
| Crewe | 1954 | 1922 | 2040 | 2047 |
| Runcorn | 1837 | 1903 | X | X |
| Liverpool Lime Street | 1732 | 1847 | 2007 | 1931 |
| Chester | X | X | 2010 | 1735 |
| Stoke-on-Trent | 1945 | 1953 | 2100 | 1953 |
| Macclesfield | 1945 | 1936 | 2100 | 1936 |
| Stockport | 1945 | 1923 | 2100 | 2004 |
| Manchester Piccadilly | 1945 | 1915 | 2100 | 1955 |
| Warrington Bank Quay | 1825 | 2021 | 2030 | 2021 |
| Wigan North Western | 1825 | 2010 | 2030 | 2010 |
| Preston | 1825 | 1959 | 2030 | 1959 |
| Lancaster | 1654 | 1939 | 1830 | 1940 |
| Penrith | 1654 | 1925 | 1830 | 1925 |
| Oxenholme | 1654 | 1901 | 1830 | 1901 |
| Carlisle | 1654 | 1846 | 1830 | 1847 |
| Glasgow Central | 1654 | 1730 | 1730 | 1730 |
Topics
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Categories
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- routes & stations
- trains
- regional news
About Virgin Trains
Stagecoach and Virgin are working in partnership to operate the West Coast inter-city route under the Virgin Trains brand, revolutionising travel on one of the UK’s key rail arteries.
The network connects some of the nation’s most iconic destinations including Glasgow, Liverpool, Birmingham, Manchester and London.
Virgin Trains is committed to delivering a high speed, high frequency service, offering shorter journey times, more comfortable travel and excellent customer service. Customers consistently rate Virgin Trains ahead of other long-distance rail franchise operators in the National Rail Passenger Survey (NRPS) commissioned by industry watchdog, Transport Focus.
Virgin Trains has a proud record of challenging the status quo - from introducing tilting Pendolino trains, to a pioneering automated delay repay scheme, introducing the industry-leading onboard entertainment streaming service, BEAM, and becoming the first franchised rail operator to offer m-Tickets for all ticket types.
Virgin Trains operated the East Coast route between March 1, 2015 and June 24, 2018. In that time, we invested £75m to create a more personalised travel experience, including over £40m in the existing fleet. Customers have benefitted from 48 additional services between Edinburgh and London every week, and an extra 22 Saturday services between Leeds and London – a total of 1.74 million additional seats since May 2015.
Working together, the partnership railway of the public and private sectors has published a long-term plan, called In Partnership for Britain’s Prosperity, to change and improve Britain’s railway. The plan will secure almost £85bn of additional economic benefits to the country whilst enabling further investment and improvement, and contains four commitments which will see rail companies: strengthen our economic contribution to the country; improve customers’ satisfaction; boost the communities we serve; and, create more and better jobs in rail. For more information go to Britain Runs on Rail.
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