Press release -
Local B&B receives ‘Gold’ for service
A Clackmannanshire Bed and Breakfast has been awarded the highest possible tourism accolade by VisitScotland.
A member of VisitScotland’s Quality Assurance Scheme for 23 years (since 1991), Wyvis B&B on Stirling Street, Tillicoultry has been upgraded from a Five star B&B to Five Star Gold.
A ‘home from home’, Wyvis B&B is a former Victorian mill workers’ cottage that offers two guest rooms with a mix of modern and antique furniture and boasting great views over the Ochil Hills. Afternoon tea with home baking is served on arrival, in the guest sitting room which overlooks the garden.
The Gold award recognises serviced accommodation businesses which consistently achieve the highest levels of excellence within their VisitScotland star grading. Businesses achieving the award will excel in the areas of customer care and hospitality and show evidence of a real commitment to developing their tourism product.
On securing the Five Star Gold award, Irene Goddard said;
“My husband and I were both overwhelmed and humbled to receive VisitScotland’s Five Star Gold award as we had not been expecting it. It has been an amazing journey over the years to and we are absolutely delighted. Being the only business to achieve this award in the Forth Valley & Trossachs area makes this even more special.
“Terry and I love meeting people and we have had many interesting guests, from all over the world, stay with us over the past 23 years. We pride ourselves in welcoming our guests as strangers and saying goodbye to them as friends and our objective is to provide each one of them with a memorable stay so they will return. We do this by ensuring that we understand their needs and provide them with advice on the local area and best places to eat out and also try to be innovative adding that extra touch to make them feel really special, particularly if it is a birthday, anniversary, honeymoon or other special occasion”.
VisitScotland Regional Director, Liz Buchanan, said:
“Accommodations such as Wyvis B&B, who continue to provide such a high level of service to their visitors, are doing an amazing job in attracting people not just to stay here but to return, year after year.
“Wyvis B&B should also be congratulated on setting an excellent example in this, Scotland’s Homecoming year, to other businesses who can be capitalizing on what 2014 can bring in terms of tourism to Clackmannanshire, Stirlingshire and indeed Scotland.”
VisitScotland’s Quality Assurance Scheme currently boasts over 7,000 participants and there are 94% of participants in the scheme which has been used as an example of best practice with countries all over the world, including Sweden and Namibia, have made an investment in their business in the last few years, totaling around £70 million.
For more information, visit http://www.wyvisbandbscotland.com/
-ENDS-
For further information contact:
Mon-Wed
Ellen Drummond Ferroni
VisitScotland Regional Corporate Press Officer
Tel: 0141 566 4019; Mob:07801 820757
Email: ellen.drummondferroni@visitscotland.com
Out of hours media enquiries: 07699 766986
Thurs & Fri
Sharon Makepeace
VisitScotland Regional Corporate Press Officer
Tel: 01387 245 564/07771 981 236
Email: sharon.makepeace@visitscotland.com
Out of hours media enquiries: 07699 766986
Topics
- Tourism
Categories
- corporate communications
- quality assurance
Regions
- Scotland
Notes to Editors:
- Follow us on twitter: @visitscotnews
- VisitScotland is Scotland’s national tourism organisation. Its core purpose is to maximise the economic benefit of tourism to Scotland.
- The organisation has three key roles:
- To market Scotland to all parts of the world to attract visitors
- To provide information – and inspiration – to visitors and potential visitors so they get the best out of a visit to Scotland
- To provide quality assurance to visitors and quality advice to the industry and partners to help the industry meet and strive to exceed customer expectations
- VisitScotland works together with tourism businesses to make tourism a success for everyone and ensure the industry continues to grow.
- The organisation employs 700 people and has offices and VisitScotland Information Centres across Scotland.
- 2014 is the year Scotland welcomes the world, when it hosts the Glasgow Commonwealth Games, the Ryder Cup at Gleneagles and more than 800 Homecoming events throughout the country.For more information on Homecoming Scotland 2014, go to www.visitscotland.com
- The VisitScotland Information Centre network is a unique face-to-face channel engaging with around five million visitors and locals each year. Everyone who uses a VisitScotland Information Centre goes on to spend an additional £5.35, generating over £24 million for Scotland’s economy.
- According to a recent Deloitte study, tourism employs 270,000 people in Scotland in 20,000 diverse businesses. The same study calculates that the industry contributes £11 billion annually (direct and indirect impact, including day visits) and supports around 10 per cent of employment in Scotland. Almost 16 million tourists take overnight trips to Scotland.
- Where possible, a Gaelic speaker will be made available for broadcast interviews on request (Far an tèid iarraidh, agus far am bheil sin nar comas, bruidhinnidh neach le Gàidhlig aig agallamh)
- For holiday information on Scotland go to www.visitscotland.com
- For information about business tourism in Scotland go to www.conventionscotland.com
- For more information on VisitScotland’s annual review please go to www.visitscotland.org/about_us/our_focus/annual_report.aspx
