Press release -
Shining bright!
A Glasgow shopping centre is enjoying an early Christmas present after receiving VisitScotland’s highest quality assurance award.
Silverburn, which is located in the Pollok area of Glasgow, was awarded a five-star grading from the national tourism organisation.
The centre, which boasts over 100 stores, was praised for continuing to provide excellent standards of cleanliness and service. Staff were commended for the efficient way they dealt with customer enquiries, helping to create a memorable and long-lasting positive impressions on those visiting the complex.
As well as already providing a number of different food and drink outlets, Silverburn’s five-star grading reflects its inclusion of facilities such as mobile charging points and a ‘changing places room’ designed to help visitors with access requirements. There was also praise for the active role the centre plays in the local community, including the running of a Community Garden.
David Pierotti, General Manager of Silverburn said: "We are absolutely thrilled to receive this five-star grading from VisitScotland. We are pleased that they have recognised us for our continued excellent service and facility standards. We have made a number of significant investments in the centre over the last year to ensure that our customers shopping experiences are as enjoyable and convenient as possible, including the addition of hand free shopping, click and collect and a Changing Places toilet facility. This award is a testament to the entire team's continued hard work and dedication which makes Silverburn a five-star destination location."
Liz Buchanan MBE, VisitScotland Regional Director said: “My congratulations go to everyone at Silverburn on the outstanding achievement of a five-star grading. It is well deserved recognition of the quality of the visitor experience, which the team is continuing to develop further.
“Our Quality Assurance schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. The star rating reflects the entire visitor experience, as well as the investment in the business to make it as economically sustainable and profitable as it can be. The team at the Silverburn can be justly proud of their achievement.”
The VisitScotland Quality Assurance scheme, which has been developed and improved over 30 years, provides visitors with an independent, impartial and trusted guide to standards. Delivered by a dedicated team of experts who offer scheme members advice and support on how to not only meet visitor expectations but exceed them, the scheme aims to drive standards and encourage excellence whilst helping businesses reach their full potential and secure their success. That in turn delivers great results for Scotland’s tourism industry and economy.
For more information, visit: www.shopsilverburn.com
ENDS
Topics
- Tourism
Categories
- corporate communications
Regions
- Scotland
Notes to Editors
- Follow us on twitter: @visitscotnews
- VisitScotland is Scotland’s national tourism organisation. Its core purpose is to maximise the economic benefit of tourism to Scotland.
- The organisation’s core objective is to contribute to the Tourism 2020 Strategy ambition of growing tourism revenues by £1 billion by 2020.
- This will be supported by seven overarching strategies:
- Marketing: we will market Scotland and its outstanding assets to visitors from all parts of the world, including the promotion of Scotland to people living in Scotland to visit different parts of the country
- Events: we will support the national events strategy and its delivery, and sustain, develop and promote Scotland’s international profile as one of the world’s foremost events destinations
- Internationalisation and International Engagement: we will utilise all our platforms to enable Scottish-based tourism businesses to better understand international opportunities and market to a global audience and we will work within One Scotland Partnerships to optimise the potential of Scotland’s Diaspora and our strategic partners at regional, European and global levels
- Customer Experience: we will provide information and inspiration to visitors both locally and globally via their preferred medium of choice
- Quality and Sustainability: we will provide support and advice to businesses, with the goal of improving the quality and sustainability of the tourism sector in Scotland. We will provide quality assurance to visitors through our Quality Schemes
- Inclusive Tourism: we will strive to make tourism in Scotland inclusive and available to all
- Working in Partnership: we will listen to and work with the industry, partners and communities to shape our offering and support
- To ensure everyone can safely enjoy Scotland’s amazing countryside and landscapes, VisitScotland encourages all visitors to fully respect their surroundings by behaving in a responsible and appropriate way.
- VisitScotland works together with tourism businesses to make tourism a success for everyone and ensure the industry continues to grow.
- The organisation employs 700 people and has offices and VisitScotland Information Centres across Scotland.
- Spending by tourists in Scotland generates around £12 billion of economic activity in the wider Scottish supply chain and contributes around £6 billion to Scottish GDP (in basic prices). This represents about 5% of total Scottish GDP
- The Scottish Government is the Managing Authority for the European Structural Funds 2014-20 Programme. For further information visit www.gov.scot or follow @scotgovESIF
- For VisitScotland’s press releases go to http://www.visitscotland.org/media_centre.aspx, tourism statistics and frequently asked questions go to http://www.visitscotland.org/
- Where possible, a Gaelic speaker will be made available for broadcast interviews on request (Far an tèid iarraidh, agus far am bheil sin nar comas, bruidhinnidh neach le Gàidhlig aig agallamh) 2017 Year of History, Heritage and Archaeology
- 2017 is the year to delve into the past and discover Scotland’s fascinating stories through a wide-ranging variety of new and existing activity to drive the nation’s tourism and events sector, boosting tourism across Scotland.
- The Year of History, Heritage and Archaeology begins on 1 January 2017 and will end on 31 December 2017. It will build on the momentum generated by previous themed years in Scotland including the 2015 Year of Food and Drink, Homecoming Scotland 2014, the Year of Creative and the Year of Natural.
- The Year of History, Heritage and Archaeology is a Scottish Government initiative being led by VisitScotland, and supported by a variety of partners including Creative Scotland, Scottish Tourism Alliance, Scottish Enterprise, The National Trust for Scotland, Historic Environment Scotland, Highlands and Islands Enterprise, Built Environment Forum Scotland, Heritage Lottery Fund, Museums Galleries Scotland and Traditional Arts and Culture Scotland.
- The Year of History, Heritage and Archaeology is supported by £570,000 of Scottish Government funding.
- The Year of History, Heritage and Archaeology events fund is managed by EventScotland, part of VisitScotland’s Events Directorate.
- For more information visit visitscotland.com/HHA2017 or join the conversation at #HHA2017
