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UK: BSM Wakefield call centre to close

Press release   •   Feb 16, 2006 00:01 GMT

BSM, part of RAC, is to close its call centre in Wakefield in July 2006, with the loss of 60 roles.

BSM, part of RAC, is to close its call centre in Wakefield in July 2006, with the loss of 60 roles.

This decision follows an ongoing review of the BSM business, after Aviva’s acquisition of RAC last year, and reflects the need to provide greater flexibility to grow the business for the future.

The remaining 30 people, who work in the operational area of business in Wakefield, and the local Wakefield BSM centre are unaffected by this change.

Employees at the Wakefield call centre deal with learner sales and new driving instructor enquires. This work will be transferred to RAC’s existing call centre operation in Bristol, which currently employs more than 900 people in various roles. As a result of the transfer of business to Bristol, BSM will be recruiting 60 people to handle this work.

The company will be working closely with those affected to seek redeployment opportunities and help find alternative employment.

David Walker, director of BSM, said: “It is always tough to make this kind of decision but change is a necessary part of ensuring the BSM business is robust, maintains its leading market position and develops for the future.”

RAC Press office contact:Liz Kennett on (01603 688263/07800 699667)

Notes to editors:

The Wakefield call centre is based at Cheapside in Wakefield.
The Bristol call centre is based at Bradley Stoke.

About BSM
Founded in 1910, BSM is the UK’s biggest national driving school. Each year it teaches over 160,000 learners how to drive. It has over 100 BSM centres and 3,400 BSM instructors across the UK.

While BSM is best known for teaching learner drivers, it is also one of the largest providers of training for driving instructors. It plays an active role in lobbying the government on road safety and learner driver related issues.

About RAC
With more than seven million members, RAC is one of the UK's most progressive motoring organisations and a provider for both private and business motorists. Whether it's roadside assistance, windscreen repair and replacement, learning to drive, vehicle inspections, legal and financial services or up-to-the-minute traffic and travel information - RAC is able to meet motorists’ needs.

Aviva recently announced its acquisition of RAC. The acquisition brings together RAC's powerful brand and customer base with the expertise and leading position in motor insurance of Norwich Union Insurance (part of Aviva). Norwich Union is the UK's largest insurer, insuring one-in-seven motor vehicles and with a market share of around 14%.

Notes to Editors

For all media enquiries, please contact the RAC press team on +44 (0)1454 664 123. The line is manned by an on-call press officer outside office hours. ISDN radio studio facilities are available for interviews Monday to Friday.

About the RAC

First formed in 1897, the RAC has been looking after the needs of its members and championing the interests of drivers for more than 120 years.

Today it has more than eight million members and is one of the UK’s most progressive motoring organisations, providing services for both private and business motorists. Whether it's roadside assistanceinsurancebuying a used carvehicle inspections and checkslegal services or up-to-the-minute traffic and travel information – the RAC offers a solution for all motoring needs. The RAC is committed to making motoring easier, safer, more affordable and more enjoyable for drivers and road users.

The RAC is the motorist’s champion and campaigns to support the interests of its members and UK drivers at a national level. This includes voicing concerns about the increasing cost of motoring, particularly the price of fuel and the high level of tax levied on it, advancing levels of road safety, and supporting the needs of all drivers, from young to old.

The RAC’s annual Report on Motoring – first published in 1989 – is one of a kind and provides a clear insight into the concerns and issues facing today’s motorists.

For the very latest news on UK fuel prices, check RAC Fuel Watch. It provides a comprehensive guide to the latest UK unleaded petrol and diesel prices – both at the wholesale level and at the pump - and tracks these prices daily to help drivers check if the price they pay to fill up is a fair one.