http://www.mynewsdesk.com/uk/pressroom/teleopti-ab Mynewsdesk RSS - Press Releases, News, and Blog Posts. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab http://www.mynewsdesk.com/images/redesign/graphics/logos/logo-small.png 128 23 en 15 Tue, 18 Jun 2013 09:12:26 +0100 Teleopti, a global leader in workforce management (WFM) software, announced today that Teleperformance, globally the largest provider of customer experience management outsourced services, has implemented the Teleopti WFM solution in Brazil. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleperformance-brazil-improves-customer-experience-with-teleopti-877325?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleperformance-brazil-improves-customer-experience-with-teleopti-877325?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Tue, 28 May 2013 14:31:30 +0100 Medion AG has selected Teleopti CCC as its workforce management solution of choice for it‘s Customer Service centre. Medion AG and its 300 customer service employees respond to customer telephone and mail enquiries from its site in Essen. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/medion-ag-chooses-teleopti-ccc-for-planning-its-customer-service-centre-871061?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/medion-ag-chooses-teleopti-ccc-for-planning-its-customer-service-centre-871061?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Fri, 24 May 2013 15:26:13 +0100 The striking of two sizeable telecom expense management (TEM) deals - one in Russia and one in China - has prompted Teleopti, global provider of TEM solutions, to fortify its presence in both countries. The office in Russia gains an additional staff member while China will soon be witnessing the opening of a new office in Beijing and the installation of a recently hired, full-time staff member. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-tem-fortifies-its-presence-in-russia-and-china-870011?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-tem-fortifies-its-presence-in-russia-and-china-870011?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Tue, 14 May 2013 13:34:24 +0100 Teleopti, a global leader in workforce management (WFM) software that helps organisations maximise agent efficiency in contact centres, is pleased to announce the sign-on of VVM, a specialist outfit in debt recovery and revenue management (RM) operations in South Africa. The move signals Teleopti’s entry into the South African market. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/inroads-into-south-africa-tying-the-knot-with-vvm-865711?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/inroads-into-south-africa-tying-the-knot-with-vvm-865711?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Wed, 08 May 2013 12:10:28 +0100 Teleopti, a global solution provider in workforce management (WFM) and telecom expense management (TEM) reported total revenues of SEK 150 million for the full year 2012, representing a 17 per cent increase. Earnings before interest and taxes (EBIT) amounted to SEK 16.3 million with net profit SEK 11.9 million. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-celebrated-its-20th-anniversary-with-record-order-intake-and-revenue-concluding-20-consecutive-years-with-year-by-year-profits-and-863842?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-celebrated-its-20th-anniversary-with-record-order-intake-and-revenue-concluding-20-consecutive-years-with-year-by-year-profits-and-863842?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Tue, 30 Apr 2013 10:32:51 +0100 Beijing, China– [30 April, 2013] – Teleopti, global provider of Telecom Expense Management solutions for large telecom users, today received an order for their Telecom Expense Management solution, Teleopti Pro, from China Southern Power Grid, a leading energy company in China. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/new-teleopti-tem-customer-in-china-china-electricity-southern-grid-861159?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/new-teleopti-tem-customer-in-china-china-electricity-southern-grid-861159?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Mon, 18 Mar 2013 12:15:32 +0000 Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. They exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements compared to end-users in average contact centres experiencing a rate of 31 percent. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-customers-enjoy-23-greater-staff-utilization-847376?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-customers-enjoy-23-greater-staff-utilization-847376?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Mon, 11 Feb 2013 10:30:37 +0000 ASC Incorporates Teleopti’s Workforce Management Solutions into WFO Suite Stockholm 11 February: Teleopti, a global leader in workforce management (WFM) software for call centers, and ASC, a leading global provider of innovative solutions to record, analyse and evaluate communications, today announced they had signed a global partnership agreement on January 16, 2013. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-and-asc-sign-global-partnership-agreement-835791?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-and-asc-sign-global-partnership-agreement-835791?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Wed, 30 Jan 2013 10:17:34 +0000 VimpelCom Ltd (under brand “Beeline”), one of the largest Russian mobile and fixed line telecommunications operators, has completed an integration of their Workforce Management (WFM) and Payroll systems in 12 contact centers (CC) located across the entire country. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/beeline-reduces-administration-costs-with-teleopti-ccc-integration-832443?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/beeline-reduces-administration-costs-with-teleopti-ccc-integration-832443?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Tue, 27 Nov 2012 10:36:27 +0000 Stockholm, Nov 27: Teleopti, the global leader in Workforce Management software for contact centers, today announced their inclusion in the 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization. Teleopti CCC is available in 25 languages and can be delivered both as a cloud-based service and as an on-premise software installation through a worldwide reseller network. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-included-in-the-magic-quadrant-for-contact-center-optimization-816724?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-included-in-the-magic-quadrant-for-contact-center-optimization-816724?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Mon, 15 Oct 2012 14:11:10 +0100 As the speed of business increases, so does the frequency of last-minute changes to the schedules of contact centre agents. Proactively keeping agents informed when their schedule for the upcoming days has changed used to mean calling or emailing them, but now there is a better way. Teleopti CCC SMSLink is a feature that automatically sends schedule changes to agents’ mobiles through SMS http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-release-new-functionality-in-their-wfm-solution-teleopti-ccc-real-time-schedule-changes-on-the-go-803396?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-release-new-functionality-in-their-wfm-solution-teleopti-ccc-real-time-schedule-changes-on-the-go-803396?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Sun, 01 Jul 2012 09:30:00 +0100 Duisburg, 01.07.2012 – Die Teleopti GmbH tritt dem Call Center Verband Deutschland e.V. (CCV) bei. Die starke Präsenz von Teleopti in Deutschland wird durch die Mitgliedschaft im Branchenverband unterstrichen. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-gmbh-ist-dem-call-center-verband-deutschland-e-v-beigetreten-776032?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-gmbh-ist-dem-call-center-verband-deutschland-e-v-beigetreten-776032?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Tue, 26 Jun 2012 08:49:13 +0100 Teleopti was present at the recent Professional Planning Forum Annual Conference held in Blackpool, UK 23 – 24 April. Teleopti was a specialist sponsor in the areas of enterprise planning. http://www.mynewsdesk.com/uk/teleopti-ab/news/teleopti-was-present-at-the-customer-contact-planning-2012-in-blackpool-uk-42527?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/news/teleopti-was-present-at-the-customer-contact-planning-2012-in-blackpool-uk-42527?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Thu, 14 Jun 2012 10:45:25 +0100 In June, 2012, Maureen Lundgren-Gomes, Head of Service Desk and Training at Teleopti and the rest of the Teleopti Service Desk Team along with Miska Suves, COO successfully completed the second follow-up SDI Surveillance in order to ensure that we deliver sustainable service desk excellence. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-ab-improves-their-sdi-certification-scores-771968?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-ab-improves-their-sdi-certification-scores-771968?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Tue, 12 Jun 2012 13:36:14 +0100 Opens APAC office in Kuala Lumpur Teleopti continues to expand its global footprint at a rapid pace. Building on its successful international expansion with new offices in Beijing and New York City in 2010 and São Paulo in 2011, Teleopti opens another office in Kuala Lumpur. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-expands-its-presence-in-the-apac-region-771140?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-expands-its-presence-in-the-apac-region-771140?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Fri, 25 May 2012 10:05:18 +0100 During the Teleopti Global Forum 2012 the winner of this year’s Teleopti Best Practice Award was revealed –Alfa-Bank (Ukraine). http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/alfa-bank-ukraine-wins-teleopti-ccc-best-practice-award-at-the-teleopti-global-forum-2012-765606?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/alfa-bank-ukraine-wins-teleopti-ccc-best-practice-award-at-the-teleopti-global-forum-2012-765606?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Fri, 25 May 2012 09:52:23 +0100 During the Teleopti Global Forum 2012 the winner of this year’s Teleopti Pro Best Practice Award was revealed – Karlskrona County http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/karlskrona-county-wins-teleopti-pro-best-practice-award-at-the-teleopti-global-forum-2012-765567?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/karlskrona-county-wins-teleopti-pro-best-practice-award-at-the-teleopti-global-forum-2012-765567?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Thu, 24 May 2012 10:25:00 +0100 Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version 7.2 of their workforce management solution Teleopti CCC http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-release-new-version-of-their-workforce-management-solution-teleopti-ccc-765227?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-release-new-version-of-their-workforce-management-solution-teleopti-ccc-765227?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Wed, 23 May 2012 12:59:34 +0100 Teleopti and ZOOM today announced a tight integration of their software products into a unified suite of performance improving tools for contact centers. The combined solution address a need in the marketplace for agile and innovative solutions, delivered from flexible and responsive vendors with a global reach. http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-and-zoom-roll-out-integrated-workforce-and-quality-management-solution-for-the-contact-center-industry-764862?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-and-zoom-roll-out-integrated-workforce-and-quality-management-solution-for-the-contact-center-industry-764862?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB Wed, 23 May 2012 12:53:49 +0100 On May 17 and 18, Teleopti proudly took part in the SICCAM forum in Casablanca, focusing on Contact Centres and Customer Relations in Morocco http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-showcased-workforce-management-at-the-moroccan-event-siccam-764855?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news http://www.mynewsdesk.com/uk/teleopti-ab/pressreleases/teleopti-showcased-workforce-management-at-the-moroccan-event-siccam-764855?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=current_news Teleopti AB