http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/list Mynewsdesk news feed straight from the source http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/list http://www.mynewsdesk.com/images/redesign/graphics/logos/logo-small.png 128 23 en 15 Tue, 14 May 2013 13:34:24 +0100 Teleopti, a global leader in workforce management (WFM) software that helps organisations maximise agent efficiency in contact centres, is pleased to announce the sign-on of VVM, a specialist outfit in debt recovery and revenue management (RM) operations in South Africa. The move signals Teleopti’s entry into the South African market. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/inroads-into-south-africa-tying-the-knot-with-vvm-865711?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/inroads-into-south-africa-tying-the-knot-with-vvm-865711?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Wed, 08 May 2013 12:10:28 +0100 Teleopti, a global solution provider in workforce management (WFM) and telecom expense management (TEM) reported total revenues of SEK 150 million for the full year 2012, representing a 17 per cent increase. Earnings before interest and taxes (EBIT) amounted to SEK 16.3 million with net profit SEK 11.9 million. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-celebrated-its-20th-anniversary-with-record-order-intake-and-revenue-concluding-20-consecutive-years-with-year-by-year-profits-and-863842?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-celebrated-its-20th-anniversary-with-record-order-intake-and-revenue-concluding-20-consecutive-years-with-year-by-year-profits-and-863842?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Tue, 30 Apr 2013 10:32:51 +0100 Beijing, China– [30 April, 2013] – Teleopti, global provider of Telecom Expense Management solutions for large telecom users, today received an order for their Telecom Expense Management solution, Teleopti Pro, from China Southern Power Grid, a leading energy company in China. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/new-teleopti-tem-customer-in-china-china-electricity-southern-grid-861159?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/new-teleopti-tem-customer-in-china-china-electricity-southern-grid-861159?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Mon, 18 Mar 2013 12:15:32 +0000 Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. They exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements compared to end-users in average contact centres experiencing a rate of 31 percent. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-customers-enjoy-23-greater-staff-utilization-847376?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-customers-enjoy-23-greater-staff-utilization-847376?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Mon, 11 Feb 2013 10:30:37 +0000 ASC Incorporates Teleopti’s Workforce Management Solutions into WFO Suite Stockholm 11 February: Teleopti, a global leader in workforce management (WFM) software for call centers, and ASC, a leading global provider of innovative solutions to record, analyse and evaluate communications, today announced they had signed a global partnership agreement on January 16, 2013. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-and-asc-sign-global-partnership-agreement-835791?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-and-asc-sign-global-partnership-agreement-835791?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Wed, 30 Jan 2013 10:17:34 +0000 VimpelCom Ltd (under brand “Beeline”), one of the largest Russian mobile and fixed line telecommunications operators, has completed an integration of their Workforce Management (WFM) and Payroll systems in 12 contact centers (CC) located across the entire country. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/beeline-reduces-administration-costs-with-teleopti-ccc-integration-832443?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/beeline-reduces-administration-costs-with-teleopti-ccc-integration-832443?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Tue, 27 Nov 2012 10:36:27 +0000 Stockholm, Nov 27: Teleopti, the global leader in Workforce Management software for contact centers, today announced their inclusion in the 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization. Teleopti CCC is available in 25 languages and can be delivered both as a cloud-based service and as an on-premise software installation through a worldwide reseller network. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-included-in-the-magic-quadrant-for-contact-center-optimization-816724?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-included-in-the-magic-quadrant-for-contact-center-optimization-816724?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Mon, 15 Oct 2012 14:11:10 +0100 As the speed of business increases, so does the frequency of last-minute changes to the schedules of contact centre agents. Proactively keeping agents informed when their schedule for the upcoming days has changed used to mean calling or emailing them, but now there is a better way. Teleopti CCC SMSLink is a feature that automatically sends schedule changes to agents’ mobiles through SMS http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-release-new-functionality-in-their-wfm-solution-teleopti-ccc-real-time-schedule-changes-on-the-go-803396?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-release-new-functionality-in-their-wfm-solution-teleopti-ccc-real-time-schedule-changes-on-the-go-803396?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Sun, 01 Jul 2012 09:30:00 +0100 Duisburg, 01.07.2012 – Die Teleopti GmbH tritt dem Call Center Verband Deutschland e.V. (CCV) bei. Die starke Präsenz von Teleopti in Deutschland wird durch die Mitgliedschaft im Branchenverband unterstrichen. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-gmbh-ist-dem-call-center-verband-deutschland-e-v-beigetreten-776032?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-gmbh-ist-dem-call-center-verband-deutschland-e-v-beigetreten-776032?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Thu, 14 Jun 2012 10:45:25 +0100 In June, 2012, Maureen Lundgren-Gomes, Head of Service Desk and Training at Teleopti and the rest of the Teleopti Service Desk Team along with Miska Suves, COO successfully completed the second follow-up SDI Surveillance in order to ensure that we deliver sustainable service desk excellence. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-ab-improves-their-sdi-certification-scores-771968?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-ab-improves-their-sdi-certification-scores-771968?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Tue, 12 Jun 2012 13:36:14 +0100 Opens APAC office in Kuala Lumpur Teleopti continues to expand its global footprint at a rapid pace. Building on its successful international expansion with new offices in Beijing and New York City in 2010 and São Paulo in 2011, Teleopti opens another office in Kuala Lumpur. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-expands-its-presence-in-the-apac-region-771140?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-expands-its-presence-in-the-apac-region-771140?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Fri, 25 May 2012 10:05:18 +0100 During the Teleopti Global Forum 2012 the winner of this year’s Teleopti Best Practice Award was revealed –Alfa-Bank (Ukraine). http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/alfa-bank-ukraine-wins-teleopti-ccc-best-practice-award-at-the-teleopti-global-forum-2012-765606?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/alfa-bank-ukraine-wins-teleopti-ccc-best-practice-award-at-the-teleopti-global-forum-2012-765606?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Fri, 25 May 2012 09:52:23 +0100 During the Teleopti Global Forum 2012 the winner of this year’s Teleopti Pro Best Practice Award was revealed – Karlskrona County http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/karlskrona-county-wins-teleopti-pro-best-practice-award-at-the-teleopti-global-forum-2012-765567?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/karlskrona-county-wins-teleopti-pro-best-practice-award-at-the-teleopti-global-forum-2012-765567?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Thu, 24 May 2012 10:25:00 +0100 Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced the release of version 7.2 of their workforce management solution Teleopti CCC http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-release-new-version-of-their-workforce-management-solution-teleopti-ccc-765227?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-release-new-version-of-their-workforce-management-solution-teleopti-ccc-765227?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Wed, 23 May 2012 12:59:34 +0100 Teleopti and ZOOM today announced a tight integration of their software products into a unified suite of performance improving tools for contact centers. The combined solution address a need in the marketplace for agile and innovative solutions, delivered from flexible and responsive vendors with a global reach. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-and-zoom-roll-out-integrated-workforce-and-quality-management-solution-for-the-contact-center-industry-764862?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-and-zoom-roll-out-integrated-workforce-and-quality-management-solution-for-the-contact-center-industry-764862?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Wed, 23 May 2012 12:53:49 +0100 On May 17 and 18, Teleopti proudly took part in the SICCAM forum in Casablanca, focusing on Contact Centres and Customer Relations in Morocco http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-showcased-workforce-management-at-the-moroccan-event-siccam-764855?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-showcased-workforce-management-at-the-moroccan-event-siccam-764855?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Fri, 18 May 2012 10:36:55 +0100 Silver Lining Solutions and Teleopti today announced that they have signed a global reseller agreement. Under the terms of the agreement, Teleopti is authorised to resell Silver Lining Solutions’ award winning training and coaching scheduling optimisation solution, Planner, in all its territories around the world. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/silver-lining-solutions-and-teleopti-sign-global-reseller-agreement-763499?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/silver-lining-solutions-and-teleopti-sign-global-reseller-agreement-763499?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Wed, 09 May 2012 08:13:05 +0100 Teleopti, a global provider of Workforce Management (WFM) and Telecom Expense Management (TEM) solutions, today announced operating results for the year, ended December 31, 2011. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-announces-financial-results-for-full-year-2011-the-company-s-19th-consecutive-year-with-profitable-organic-growth-759486?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-announces-financial-results-for-full-year-2011-the-company-s-19th-consecutive-year-with-profitable-organic-growth-759486?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Thu, 19 Apr 2012 14:30:11 +0100 On March 28, Teleopti together with ICCA (Indonesia Contact Centre Association), VoiceCyber and our Indonesian partner Jaya Teknik arranged a launch seminar for the WFM solution Teleopti CCC at Crowne Plaza Hotel in Jakarta, Indonesia. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-is-launching-its-workforce-management-solution-teleopti-ccc-as-the-first-wfm-solution-in-the-indonesian-language-752266?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-is-launching-its-workforce-management-solution-teleopti-ccc-as-the-first-wfm-solution-in-the-indonesian-language-752266?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB Wed, 18 Apr 2012 09:46:53 +0100 QPC Australia and Teleopti today announced that they have formed a strategic partnership that introduces Teleopti's workforce management solution to the Australian market. Using QPC’s Management Information Gateway (MIG) and Teleopti CCC, the combined solution will enable organisations to improve customer service whilst reducing operating costs. http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-and-qpc-partner-to-help-businesses-dramatically-improve-service-performance-across-their-enterprise-751651?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease http://www.mynewsdesk.com/uk/pressroom/teleopti-ab/pressrelease/view/teleopti-and-qpc-partner-to-help-businesses-dramatically-improve-service-performance-across-their-enterprise-751651?utm_source=rss&utm_medium=rss&utm_campaign=Subscription&utm_content=pressrelease Teleopti AB