Press Releases

Jan 27, 2014 14:09 GMT Teleopti AB Teleopti, a global provider of workforce management (WFM) solutions, announces joining forces with California-based ShoreTel, a leading provider of unified business communication solutions, through gaining membership in their innovation network.

Neopost endorses the Institute of Customer Services’s National Customer Service Week 2013

Oct 08, 2013 16:07 BST Neopost Romford, Tuesday, 8th October, 2013. Neopost Limited, a global leader in document, mail and parcel processing solutions, announced today that, as part of its ongoing commitment to customer service, it is endorsing the Institute of Customer Service’s National Customer Service Week 2013 – a week–long event aimed at promoting service excellence and improving performance across the industry.

Oct 02, 2013 12:27 BST Teleopti AB Teleopti AB, a global leader in workforce management (WFM) software, announced today that Telenor Denmark, a leading provider of mobile and fixed telephone and broadband services to the Danish market, will invest in WFM technology from Teleopti for their contact center and retail stores.

Oct 01, 2013 08:34 BST Teleopti AB The integration between the Nixxis Contact Suite and Teleopti CCC workforce management solution, will give our call and contact centres customers, the best tools to-date in order to manage efficiently their most precious asset: their people.

Sep 11, 2013 09:03 BST Teleopti AB Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Unify. The partnership applies to a solution corollary for a workforce optimisation (WFO) suite by ASC, a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications.

Sep 05, 2013 14:49 BST Teleopti AB Teleopti embarks on its 4th year in North America and have experienced a tremendous journey together with their rapidly growing customer and partner network. As an organization Teleopti continues to invest in its global solution development and regional presence and has appointed David Påhlman as new President of Teleopti North America.

Sep 03, 2013 12:58 BST Teleopti AB Teleopti, a global provider of solutions for Workforce Management and Telecom Expense Management, today announced it has attained a Gold Application Development competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment and distinguishing itself within the top 1 % of Microsoft’s partner ecosystem.

Aug 23, 2013 14:14 BST Teleopti AB Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received yet another order from a branch corporation of China Telecom, Heilongjiang Telecom. Teleopti and Huawei will provide a multi-media customer service solution, which includes Teleopti’s workforce management software, Teleopti CCC.

Aug 13, 2013 10:27 BST Teleopti AB Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Voice Codes, received an order from VIPshop. In this project, Teleopti’s WFM solution, Teleopti CCC, will manage both traditional phone skills and innovative multi-media service skills based on traditional CTI interface and specific interface for on-line service skills.

Aug 09, 2013 09:41 BST Teleopti AB Stockholm, Sweden — Teleopti, a global provider of workforce management (WFM) solutions, today announced that its WFM solution, Teleopti CCC, is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.