Blog posts

DFS outwitted by agile sloth

Aug 24, 2015 13:00 BST Decisive Public Relations

Thomas Cook - a lesson for us all

Aug 24, 2015 11:49 BST Decisive Public Relations Comment on Thomas Cook's handling of a recent PR crisis, first published 4 July 2015. This article advocates that the communications team - and preferably the communications director, with a seat at the Board table - must have the gravitas and credibility to exert influence with the CEO and Board in such situations. Such influence, of course, is not won in the middle of a crisis.

Jul 25, 2015 10:54 BST MyTrendyPhone UK Ltd What if we told you, however, that there’s more to travel gadgets than selfie sticks and power banks? There’s a number of little contraptions out there that can make travelling easier and more interesting, and we’ve got three of them today just for you.

Managing physical mail effectively

Jul 15, 2015 09:44 BST Neopost Email has undoubtedly become one of the most popular and effective means of communication for small and medium enterprises (SMEs), however that doesn’t mean physical mail is dead. In fact, many customers find traditional mail offers qualities not found in other communication channels and still prefer to receive some documents physically.

When customer choice is a matter of life and death

Jul 13, 2015 15:00 BST Neopost For a long time, Neopost has been urging public and private sector customers to take into account the communications preferences of customers to improve customer service levels, generate better responses and reduce costs. Now, the Institution of Engineering and Technology (IET) is saying that doing so could save lives.

Making the case for 'faster and fairer' business

Jul 08, 2015 14:59 BST Neopost Speaking at the Legatum Institute on June 23, in his first speech as Justice Secretary, Michael Gove outlined how he intends to deliver 'faster and fairer justice'. Implicit in his choice of words is the notion that faster does not, per se, mean fairer. In fact, it very often means the opposite.

Jun 30, 2015 15:29 BST milkandjam.com Welcome to Milk & Jam! We’re a specialist Web development, Marketing & Accessibility creative agency.

Neopost - Making Connections

Jun 22, 2015 15:44 BST Neopost When the two market leaders in an industry simultaneously unveil new brand identities, it is fair to assume that that industry is going through a process of reinvention. This is certainly true of the mailing industry, which for a number of years has been undergoing a change as organisations increasingly use digital channels as fast, flexible and economical alternatives to postal communications.

Royal Mail makes international mailing easier

Jun 17, 2015 16:00 BST Neopost Royal Mail’s new International Large Letter format for franking machines is packed with new features and makes it easier for companies to send deliveries overseas.

Internal Mail Nightmares – How They Hurt Your Business & How You Can Avoid Them

Jun 09, 2015 15:29 BST Neopost Couriers, tracking numbers, signed for deliveries – we go through so much to make sure our mail gets to the right place and to ensure that we can confirm its receipt, covering ourselves and ensuring our customers get the service they expect.