Blog posts

Online research with answers from panelists

Apr 22, 2014 13:54 BST Netigate The goal of market and public research is to get a clear picture of for example what customers or other target groups think about a specific topic. The more knowledge you have, the better and more well-founded decisions you can make. With the right information it is also easier to aim communication efforts, improve products or services and to work with perceptions of your brand.

HDI Orlando – "Level Zero" on everyone's lips

Apr 22, 2014 08:57 BST ComAround After spending three days at the HDI conference in Orlando, the world's largest helpdesk and service desk event, I can say that American companies and organisations are currently focusing strongly on introducing Level Zero support, which is the level before first line where users can help themselves.

Understanding Mailmark™ with Neopost

Apr 17, 2014 10:11 BST Neopost This April sees the launch of Mailmark™, Royal Mail’s new generation of intelligent franking. Here at Neopost, we have everything in place to ensure your business is able to make the most of its new, cost-effective benefits.

Meeting customer needs with Knowledge Centered Support (KCS)

Apr 17, 2014 10:09 BST ComAround Across industries and geographies, companies are asking the same questions: How do they scale and extend their support capabilities, with limited staff and budget resources? How do they continue to provide world class customer service to existing customers while being asked to do more? How can they keep up with the increasing demand on their support staff?

You can’t Predict the Future can you?

Apr 11, 2014 18:36 BST Cisco Services Connect Can anyone predict the future? Many try, most fail. However the Internet of Everything and Big Data, are moving us closer to managing the unpredictable and just maybe, predicting the future.

Heartbleed broke internet a bit, here is what you can do.

Apr 09, 2014 15:26 BST Technology Nexus AB We can’t even describe how scary the Heartbleed attack is and will be for quite some time. It all started rather small but it has grown to one of the worst setbacks for security on internet for quite some time. OpenSSL 1.0.1 had a small bug, but the thing is that OpenSSL is used in about 60% of all servers on internet to encrypt the traffic that flows through it.

Discovering the print industry: what Neopost found at IPEX 2014

Apr 08, 2014 16:36 BST Neopost Here at Neopost, we’re delighted to announce our presence at IPEX 2014 – the world’s largest English-speaking print, publishing and media event – as a resounding success.

Security vulnerability in OpenSSL 1.0.1 and neXus Hybrid Access Gateway 5.2

Apr 08, 2014 15:32 BST Technology Nexus AB Today a very serious security issue was reported from the OpenSSL team. OpenSSL 1.0.1 is the engine neXus Hybrid Access Gateway 5.2 uses to secure HTTPS traffic. The issue, called Heartbleed, enables an attacker to read memory from the server and it’s possible to extract important information and also key material from the server.

Welcome SE46 and SE46 customers

Apr 08, 2014 15:30 BST Technology Nexus AB Its with great pleasure I can officially welcome SE46 to neXus. We can now offer identities for users, devices, things and, with SE46, Applications and Software.