Blog posts

Dec 31, 2013 08:10 GMT FACT-Finder In part I, it was mentioned that efood merchants have to face 2 big challenges: gaining customers and their loyalty. Here are some proposals how to manage both successfully...

A look back over the year reveals trends ahead of 2014

Dec 23, 2013 14:50 GMT ComAround As 2013 draws to a close, in the midst of preparations for the festive period and looking ahead to 2014, I’d like to reflect on past and current trends in the areas of user support and customer service. My reflections are based on the personal “reconnaissance” I’ve carried out in order to keep up to date with new developments and to monitor how companies are managing their customer service.

Your connected things need security!

Dec 23, 2013 14:24 GMT Technology Nexus AB In year 2020 it’s anticipated that between 30-50 billion things in some kind will be connected to a public network. These device will be in various forms but they will all share common needs; they need to authenticate them self to counterparts, they need to validated their counterparts, they need to protect data in motion and data at rest and they need to ensure integrity of the data.

A Year to Remember

Dec 20, 2013 13:48 GMT Relacom 2013 will soon come to an end and it’s been an exciting year for Relacom – one in which both we and the market have made clear strides forward. We’re now looking ahead to a 2014 that promises to be equally exciting and, hopefully, also equally successful.

Dec 19, 2013 15:13 GMT FACT-Finder A new ecommerce trend is attracting Europe’s wide attention of customers, retailers, investors: Purchasing food with one click, picking it up in the store or getting it delivered home – more and more consumers are using online-food-retailing. An Europe-wide study of the Mc Kinsey consultancy, which included 4500 consumers in France, Spain and the United Kingdom, revealed similar results

Cloud services – a hot IT trend nowadays

Dec 17, 2013 13:19 GMT ComAround Using self service technologies in the cloud is a hot trend which is gaining a lot of ground in the market. Companies can now supply world-class services thanks to innovation and the ability to encourage both staff and customers to contribute knowledge and expertise. Of course, this requires both strategy and well-founded choices of technical solutions.

London Boat Show 2014 Ticket Savings – See Us On Stands A225 and A176

Dec 16, 2013 09:25 GMT Digital Yacht Save money on London Boat Show tickets !!

InstrumentChamp Hack-a-tree event in London

Dec 11, 2013 14:09 GMT InstrumentChamp Hack-a-tree event in London with the music city of Oslo, Nordic Connection and the borough of Hackney

Zero Level Support – The support organisation's new secret!

Dec 11, 2013 13:06 GMT ComAround Common challenges facing a Support Manager or Head of Support (designations vary from company to company) nowadays are to review their value and to enhance the value of their organisation. So what is it that defines value for a support organisation nowadays? And why is Zero Level Support mentioned as a value-adding opportunity for support organisations?

What makes a brand? Branding expert Robert Bean on the Single Organising Principle.

Dec 10, 2013 09:05 GMT Like Minds This is an interview with advertising veteran, turned branding consultant, Robert Bean, author of Winning in Your Own Way: The Nine and a Half Golden Rules of Branding. The interview was given to Justin Kirby, and originally published on his blog, A Flux State, on Dec. 6th 2013. Robert spoke at Like Minds London, where he was a keynote speaker, at the Digital Marketing Show on 27th Nov. 2013.