Blog posts

Zero Level Support – The support organisation's new secret!

Dec 11, 2013 13:06 GMT ComAround Common challenges facing a Support Manager or Head of Support (designations vary from company to company) nowadays are to review their value and to enhance the value of their organisation. So what is it that defines value for a support organisation nowadays? And why is Zero Level Support mentioned as a value-adding opportunity for support organisations?

What makes a brand? Branding expert Robert Bean on the Single Organising Principle.

Dec 10, 2013 09:05 GMT Like Minds This is an interview with advertising veteran, turned branding consultant, Robert Bean, author of Winning in Your Own Way: The Nine and a Half Golden Rules of Branding. The interview was given to Justin Kirby, and originally published on his blog, A Flux State, on Dec. 6th 2013. Robert spoke at Like Minds London, where he was a keynote speaker, at the Digital Marketing Show on 27th Nov. 2013.

What is your respondent’s context and why is that important for your survey results?

Dec 10, 2013 08:54 GMT Netigate When you want to know more about your customers’ experience of something they bought or experienced, it is important to know where they were at the moment and how it happened.

New Game - New Rules

Dec 09, 2013 00:00 GMT Schillings Is it safe to tweet about court proceedings? All is to be revealed. By Hind Habib, Trainee at Schillings

Talking to the man who creates art and emotions ... from Lego

Dec 06, 2013 17:17 GMT imagineear ltd I asked Nathan Sawaya how he produces his world famous Lego art ahead of his exhibition opening in Brussels.

Dec 06, 2013 11:08 GMT FACT-Finder Christmas time is shopping time and a lot of customers want to avoid the annual stress in the malls and stores by purchasing presents online. According to the E-Commerce Center Cologne, 90 percent of online shoppers will buy their Christmas presents online in 2013. If you take the following 5 tips, you will increase your conversion rate significantly during Christmas season – and also beyond it.

Season's greetings to all our customers and followers

Dec 04, 2013 14:52 GMT Digital Yacht

PR and marketing tips for small businesses

Dec 03, 2013 10:25 GMT Mynewsdesk Dee Blick is the director of Marketing Gym as well as a writer, blogger and fellow of the Chartered Institute of Marketing. She gives her advice on marketing and PR for small businesses.

Dec 02, 2013 16:43 GMT Push Group I came across these old videos from Google as part of our training for new employees and forgot how good they were. If you have not seen them they are a must watch. They put into perspective how the challenges faced in using many websites would be comical in the real world.

Nov 29, 2013 15:15 GMT PublicIT By achieving certification to ISO 27001, there will be numerous benefits to your organisation