Blog posts

What Mailmark means for you

Mar 30, 2015 12:41 BST Neopost Last year, Royal Mail introduced new franking machine technology that replaces the familiar 'town and crown' die with a two-dimensional barcode containing information unique to each mail piece.

Great People at ÅF - Leena Sivill

Mar 30, 2015 10:25 BST ÅF Leena Sivill works as Senior Consultant, responsible for Energy Business Consulting at ÅF in Finland.

Sample Questions for a Churn Survey to Improve your Churn Rate

Mar 27, 2015 08:47 GMT Netigate There is usually a lot of focus in the business on making sales. However, one of the key triggers of successful businesses is to ensure your customers also remain customers. To track the cancellation of your customers the term churn rate is used. In this post, I’ll be examining a way to improve your churn rate and push it down closer to 0% using churn surveys.

Neopost win two awards for neoPreference

Mar 24, 2015 14:25 GMT Neopost It was only launched in January, but neoPreference is already starting to rack up the awards. This month, our new communication management tool has been awarded an ‘Office Oscar 2015’ by OEN Magazine and chosen as the ‘Editor’s Choice award’ by Business Info Magazine.

So what’s all this about black swans?

Mar 23, 2015 14:11 GMT The Business Continuity Institute So, first things first. What’s a black swan? Let’s get a definition out of the way: a black swan, to paraphrase Naseem Taleb, is an event that is (1) unpredictable, (2) massively game-changing and (3) in hindsight completely foreseeable. If it does not embody all three elements it’s not a black swan. Taleb says they’re rare – I say that’s changing.

5 pointers to consider if you REALLY want to measure customer feedback

Mar 23, 2015 13:42 GMT Netigate Successful businesses put their customers at the centre of their corporate culture and they always start with the customer’s best interest in mind when developing processes, products or services. But you need to be attentive and listen closely to what your best customers have to say, otherwise they will feel disregarded and will soon be found in your competitor’s nest.

Don't wait until it's too late to develop a business continuity plan

Mar 20, 2015 13:05 GMT The Business Continuity Institute In any business, there are always pressing issues that need immediate attention so it's easy for business owners to let developing a business continuity plan fall to the bottom of to-do lists. However, preparing a plan should be a priority for all business leaders, especially in Canada where extreme weather is known to wreak havoc on business operations.

Testing and exercising business continuity plans

Mar 19, 2015 09:50 GMT The Business Continuity Institute A crisis, if not fatal, represents an opportunity to look at a situation with new eyes and perspective, a chance for improvement and change, lessons to be learned next time. A crisis implies a crucial point which calls for an action, to decide how to react and what to do, to force us to look outside the box and actively seek opportunities. It is better to do this before a crisis.

Defining a resiliency strategy early to ensure complete business protection

Mar 18, 2015 15:30 GMT The Business Continuity Institute We are quickly coming to terms with the cloud evolution, realizing that the sense of urgency required to transform existing IT capabilities by leveraging new technologies that exploit automation is key to the overall success of the business. Providing uninterruptible service to the marketplace has not only become our number one priority, but is essential to staying in business.

Technical Analysis – Strengthen your offer with CAE

Mar 18, 2015 14:13 GMT ÅF Technical Analysis (BA) has produced a short movie presenting ÅF's activities in Computer-Aided Engineering (CAE).