Blog posts

A Year to Remember

Dec 20, 2013 13:48 GMT Relacom 2013 will soon come to an end and it’s been an exciting year for Relacom – one in which both we and the market have made clear strides forward. We’re now looking ahead to a 2014 that promises to be equally exciting and, hopefully, also equally successful.

elephant communications investing in the community from beginning to end of 2013

Dec 20, 2013 12:00 GMT elephant communications This Christmas, elephant communications have decided to forgo the tradition of designing and sending out Christmas cards and instead spend the money on buying presents for the children of Great Ormond’s street hospital

Kick off the New Year with an insight experience day at elephant

Dec 19, 2013 12:31 GMT elephant communications elephant communications is holding a set of insight experience days in January as part of its rolling market research – friends and clients of elephant are invited to come down to our office for a day to immerse themselves in the market research archive elephant has created and assess issues that impact on their specific sector.

20/20 Vision

Dec 18, 2013 10:58 GMT The BCI There is a lot going on in 2014, the Winter Olympics in Sochi, the World Cup in Brazil, the Commonwealth Games in Glasgow, and on the political front there is an independence referendum in Scotland. Perhaps above all this however, there is an even bigger event going on - the BCI’s 20th birthday. To mark the occasion, the BCI’s Chairman – Steve Mellish – will be launching his 20/20 vision.

Cloud services – a hot IT trend nowadays

Dec 17, 2013 13:19 GMT ComAround Using self service technologies in the cloud is a hot trend which is gaining a lot of ground in the market. Companies can now supply world-class services thanks to innovation and the ability to encourage both staff and customers to contribute knowledge and expertise. Of course, this requires both strategy and well-founded choices of technical solutions.

Reflection on 2013, resolutions for 2014

Dec 13, 2013 09:52 GMT The BCI As 2013 draws to a close and 2014 looms ever closer, it is time to reflect on what we have achieved over the last year and start to consider what the next year may have in store for us. It is time perhaps to resolve to do things over the next twelve months that we just didn't get round to over the previous twelve. So have you decided on your new year's resolutions yet?

Zero Level Support – The support organisation's new secret!

Dec 11, 2013 13:06 GMT ComAround Common challenges facing a Support Manager or Head of Support (designations vary from company to company) nowadays are to review their value and to enhance the value of their organisation. So what is it that defines value for a support organisation nowadays? And why is Zero Level Support mentioned as a value-adding opportunity for support organisations?

What makes a brand? Branding expert Robert Bean on the Single Organising Principle.

Dec 10, 2013 09:05 GMT Like Minds This is an interview with advertising veteran, turned branding consultant, Robert Bean, author of Winning in Your Own Way: The Nine and a Half Golden Rules of Branding. The interview was given to Justin Kirby, and originally published on his blog, A Flux State, on Dec. 6th 2013. Robert spoke at Like Minds London, where he was a keynote speaker, at the Digital Marketing Show on 27th Nov. 2013.

What is your respondent’s context and why is that important for your survey results?

Dec 10, 2013 08:54 GMT Netigate When you want to know more about your customers’ experience of something they bought or experienced, it is important to know where they were at the moment and how it happened.

Help develop the BCI's webinar programme

Dec 06, 2013 12:32 GMT The BCI Who has taken part in a webinar before? For the benefit of my own professional development I frequently take advantage of them as they offer a great opportunity to enhance learning by allowing classroom style teaching in the comfort of your own home, at your desk or perhaps in a coffee shop (although do remember to wear a headset or you may lose popularity extremely quickly).