Blog posts

Managing the transition to multi-channel customer communications

Jun 04, 2014 12:12 BST Neopost Most people know Neopost for its extensive range of mailing equipment, from franking machines to folder-inserters. Mailing equipment is only part of what Neopost does. It supplies postal operators with advanced parcel management solutions and has expanded its areas of expertise to include data accuracy, address management, digital communications and document management services.

Part 3 Järfälla Municipality - Reasons and expectations for Zero Level support

Jun 03, 2014 13:17 BST ComAround The IT department at Järfälla Municipality outside Stockholm has been using web-based self-service as a support channel for seven years. Now they have also opted to introduce Zero Level support into their support strategy and process, as a stage before first line. Read about the IT Manager's reasons and expectations.

Tax Rate Alert - Greek Pension Fund (TEAAPAE) Abolished from 1st Jan 2015

May 29, 2014 13:33 BST Impendulo Limited It's now official - TEAAPAE will be abolished as of the 1st of January 2015. The proposed legislation has now been passed by the Greek government as expected. This means that any premiums invoiced from this date will not bear any charges relating to the TEAAPAE fund, however, any invoices issued up to and including the 31st of December 2014 will still be required to show the levy.

De Loberge offers freshly cooked meals in the Torus Pak tray

May 28, 2014 11:05 BST Torus Pak Europe N.V. Just outside Antwerp in Belgium you can find one of the country’s most popular malls, the Wijnegem Shopping Centre. Among famous brands and big shops, you can find the elegant and inviting traiteur De Loberge. For 13 years, De Loberge has served freshly made ready meals for take away. They now celebrate their first year using the Torus Pak® system.

Football World Cup: a disruptive influence or an opportunity?

May 27, 2014 16:58 BST The Business Continuity Institute The long wait is nearly over. On June 12th Brazil take on Croatia at the Arena de Sao Paulo in Brazil to officially kick start one of the biggest, if not the biggest, sporting event in the world – the football World Cup. Over the course of 31 days, 32 countries will battle it out in 64 games for the right to be crowned world champions.

Culinare’s Culinary Mission

May 26, 2014 10:30 BST Torus Pak Europe N.V. Torus Pak introduces a series of customer portraits where we would like to introduce some of our customers whom we have built up a special relationship to throughout the years. The first one is Culinare Exquisite Foods in the UK.

Information - friend or foe?

May 25, 2014 20:18 BST The Business Continuity Institute Information is both a risk and a resource when thinking about organisational resilience, including business continuity. There are plenty of examples of information losses that have caused major embarrassment, cost a considerable amount of money to resolve and resulted in a loss of trust as well as clients.

Is ISO27001 effective in dealing with the cyber threat?

May 23, 2014 17:21 BST The Business Continuity Institute ISO27001, the standard for information security, has recently had a face-lift. It is claimed that ISO27001 is the second largest selling management systems standard in the world and one might assume that this means there has been a significant uptake in its global implementation. The numbers of standards sold is not too surprising.

May 13, 2014 12:27 BST office* Welcome to office* - the UK’s largest event for PAs, EAs, VAs and Office Managers.

Celebrating 40 years of the Postcode

May 07, 2014 16:55 BST Neopost To help celebrate the 40th anniversary of the postcode, we’re looking at the history of the system and the continued importance of data accuracy in today’s mailing environment.