Blog posts

​Business continuity and cyber security: two sides of the same coin

May 18, 2015 15:38 BST The Business Continuity Institute The increasingly connected world magnifies the impact of every outage or event. Costs associated with cyber attacks and data breaches are rising. We all know that data breaches and cyber attacks can cause a material disruption to business processes. The impact of lost data or unplanned downtime can be catastrophic, resulting in lost revenue, reputation and competitive position.

The Business Continuity Manager who kicked the hornets' nest

May 13, 2015 09:55 BST The Business Continuity Institute So why is business continuity management software so often maligned? Is it a case of limited value, flawed design or just unrealistic expectations? One of the major causes of failure to capture value on software projects is the lack of a firm grasp of the desired outcome and a clear perspective of how that outcome will be delivered.

Fast and Secure on the French Riviera

May 11, 2015 12:53 BST InfosecPartners It wasn’t just the feedback on Fast & Secure 2014 that twisted my arm to go and spend a few days on the French Riviera with Fortinet. I was really looking forward to sharing experiences, tip and tricks with my contemporaries and came away with more than I had initially expected.

The relevance of business continuity guidance for small and medium sized businesses

Apr 27, 2015 11:38 BST The Business Continuity Institute SME are susceptible to the same set of threats that are faced by the rest of the industry. The likelihood of such threats is different in an SME environment than for the general corporate world – for instance while an SME may face adverse weather and unplanned utility outage with perhaps the same probability or frequency, the risk of cyber-attack or data breach may be less likely.

Why the customer journey plays a significant role for your business

Apr 21, 2015 08:52 BST Netigate Identifying and grading your customers’ touchpoints in the customer journey are the first steps to enable you to get a full grip of the customer satisfaction levels in your organisation. Allowing customers to give feedback and speak their mind along the way will help give you a full understanding of the customer experience and a great foundation on which to grow and improve your business.

Apr 17, 2015 16:26 BST Collstream Debt collection in utilities has unique characteristics and challenges and engaging in a coherent multi-channel collections strategy will absolutely improve operations.

How will disaster recovery testing have to change in the era of cloud?

Apr 17, 2015 15:19 BST The Business Continuity Institute ​In the interconnected, digital age, the dynamics relating to IT disaster recovery testing are changing. Adoption of new technologies and the gradual introduction of new business models are having an impact on the way business continuity and IT disaster recovery managers are planning for and conducting rehearsals and tests.

5 cognitive biases to recognize and resist

Apr 13, 2015 10:18 BST The Business Continuity Institute Risks and threats are not guaranteed. Probability will always play a part. Otherwise our investments would always pay off and we’d all be Wall Street millionaires. However, we as humans come psychologically hard-wired (each to different degrees) with certain cognitive biases that influence our understanding of probability and risk.

Hardening the organisation

Apr 01, 2015 10:55 BST The Business Continuity Institute The recent crises in western media all point to a systemic failure to manage context, risk, dependency, information, staff and crises in a proper manner. Our research team has spent the last four years looking at these problems and it is proposed that there is a stage beyond resilience called ‘hardening’ that makes organisations even more capable of resisting threats and attacks.

Sample Questions for a Churn Survey to Improve your Churn Rate

Mar 27, 2015 08:47 GMT Netigate There is usually a lot of focus in the business on making sales. However, one of the key triggers of successful businesses is to ensure your customers also remain customers. To track the cancellation of your customers the term churn rate is used. In this post, I’ll be examining a way to improve your churn rate and push it down closer to 0% using churn surveys.