Blog posts

How do you measure the performance of your mailroom?

Dec 17, 2014 14:00 GMT Neopost Mailroom is the entry point for high priority and transactional documents.There are some obvious measures of mailroom performance-volume of mail received and processed, time taken to process each mail item and number of mail items delivered to the intended recipient. However, performance of the mailroom has a knock on effect on dependent business processes and workflows which is often ignored.

Service excellence in a multi-channel world

Dec 09, 2014 16:54 GMT Neopost Neopost helps businesses connect better with their customers. Neopost is also building stronger connections with their own customers by investing in the latest technology, not only to maximise communications efficiency, but also to improve the customer experience through personalisation both of message content and delivery method.

Promotion or prevention: what makes your customers tick?

Dec 08, 2014 09:50 GMT Neopost How much do you know about your customers? I don't mean their address, phone number, age or gender, but rather what actually makes them tick, whether they are introvert or extrovert, glass half-full or glass-half empty types, timorous or devil-may-care.

Opening doors to business with our FREE Guide to Effective Direct Marketing

Nov 24, 2014 10:26 GMT Neopost Direct mail works – and with the help of Royal Mail and Neopost many businesses are now able to develop and implement really effective direct mail campaigns. Now Neopost has created a really useful FREE guide to effective Direct Marketing. The guide is packed full of great practical tips to help businesses make the most of this really powerful marketing tool.

All I want for Christmas is....

Nov 18, 2014 11:52 GMT Neopost Many apologies for raising the subject of Christmas while there are still leaves on the trees. I only do so because it is already November and many businesses will now be agonising over the perennial Christmas card/e-card question.

Maul to mall personalisation

Nov 10, 2014 14:00 GMT Neopost The worlds of rugby and fashion rarely collide, except in the minds of commentators warning of 'handbags at dawn' after a bust-up in the line-out or maul. Yet, in the last few weeks England Rugby 2015, organiser of the Rugby World Cup 2015, and fashion brand Burberry have revealed a shared commitment to personalised marketing.

The Hidden Costs of Handling Mail and Documents Manually

Oct 22, 2014 14:00 BST Neopost Businesses need to process incoming mail so that documents or items reach the recipient as quickly as possible, with minimal damage or manual intervention. Getting it right means less manual effort and faster responses to customers or opportunities. Failure to overcome this logistical challenge however, can have an extremely detrimental impact on operations and even profitability.

Learn more about the print industry’s future with Neopost at London Calling

Oct 15, 2014 13:58 BST Neopost The London Calling exhibition is now underway at The East Wintergarden Canary Wharf, today Neopost presented the first of two seminars offering a unique insight into the future of the UK print industry. The seminar, titled Future Focus: A look at the UK Printing Industry, analysed the findings of our unique report – produced in conjunction with the British Printing Industries Federation.

Waging war against rising business costs

Oct 13, 2014 16:49 BST Neopost New figures released this week by the CBI show that the financial services sector is enjoying its strongest period of growth since the 2007 crisis, with a rise in income, profits and recruitment. Despite these encouraging signs, the outlook for the UK economy as a whole remains mixed.

Making customer service our priority

Oct 08, 2014 14:46 BST Neopost These days, there's an awareness campaign for everything, from Bubblewrap Appreciation Day and British Pie Week to International Carrot Day and National Doughnut Week. This week, October 6-10, is National Customer Service Week organised by the Institute of Customer Service, which we at Neopost are marking with a series of initiatives in our customer contact centre.