Blog posts

UPDATE: Greek Pension Fund (TEAAPAE) - Our advice is still to do nothing

May 22, 2015 13:20 BST Impendulo Limited ​This week (May 18th, 2015), in a trustworthy insurance newsletter, the TEAAPAE (Greek Pension Fund) and EAEE (Greek Insurance Companies’ Union) reached an interim settlement, that until the matter is resolved all EAEE members will pay 60% of what they paid for the same month in 2014.

UPDATE: Greek Pension Fund (TEAAPAE)

May 12, 2015 17:36 BST Impendulo Limited Impendulo's Greek office has received a letter from TEAAPAE (Greek Pension Fund) following the abolishment of the contributions as of 31/12/14. The abolishment is being contested in courts and a subsequent letter says that ‘until the case is finalized before the Courts, for all companies working on FOS in Greece we want you to pay us 20% of what you paid for the same month of the previous year’.

Languages generate growth

Apr 16, 2015 09:03 BST Semantix Research has shown that both small and medium-sized Swedish companies use fewer languages in their customer communication that the corresponding companies in other European countries.

5 pointers to consider if you REALLY want to measure customer feedback

Mar 23, 2015 13:42 GMT Netigate Successful businesses put their customers at the centre of their corporate culture and they always start with the customer’s best interest in mind when developing processes, products or services. But you need to be attentive and listen closely to what your best customers have to say, otherwise they will feel disregarded and will soon be found in your competitor’s nest.

Mar 04, 2015 11:33 GMT Business Poker The big Euro poker game collapsed yesterday in acrimony and recriminations, hardly surprising given the difficult nature of the game and the high stakes. It is further complicated by the new Greek player who is new to the game and the other players. They have deliberately brought a stubborn and contrary approach to the game which is in contrast to the past when compromise was the play of the day.

UPDATE: France - Motor Contribution to be Abolished from 1st Jan 2016

Feb 18, 2015 21:46 GMT Impendulo Limited Contrary to their initial proposal the French Authorities have now confirmed that the 15% Motor Contribution will be abolished as of the 1st January 2016, rather than the initially published date of 1st January 2015.

Lack of customer feedback? You´re not alone.

Feb 11, 2015 12:16 GMT Netigate Customer loyalty is vital for company growth. 34% of the respondents in our survey says the biggest challenge to increase customer loyalty is lack of feedback integration into business operations. Test how your organization manages customer feedback and compare with +500 companies.

Jan 29, 2015 11:49 GMT PublicIT Last night I attended a seminar about the UK government's Cyber Essentials scheme. After its launch in Q2 last year it now seems to be gaining some traction within the SME market in the UK. This post passes on the main points about the scheme and its progress so far.

SITS 2014 Show Video

Jan 19, 2015 12:27 GMT SITS – The IT Service Management Show Watch some of the highlights from SITS - The Service Desk & IT Support Show 2014.