Blog posts

5 pointers to consider if you REALLY want to measure customer feedback

Mar 23, 2015 13:42 GMT Netigate Successful businesses put their customers at the centre of their corporate culture and they always start with the customer’s best interest in mind when developing processes, products or services. But you need to be attentive and listen closely to what your best customers have to say, otherwise they will feel disregarded and will soon be found in your competitor’s nest.

Mar 04, 2015 11:33 GMT Business Poker The big Euro poker game collapsed yesterday in acrimony and recriminations, hardly surprising given the difficult nature of the game and the high stakes. It is further complicated by the new Greek player who is new to the game and the other players. They have deliberately brought a stubborn and contrary approach to the game which is in contrast to the past when compromise was the play of the day.

UPDATE: France - Motor Contribution to be Abolished from 1st Jan 2016

Feb 18, 2015 21:46 GMT Impendulo Limited Contrary to their initial proposal the French Authorities have now confirmed that the 15% Motor Contribution will be abolished as of the 1st January 2016, rather than the initially published date of 1st January 2015.

Lack of customer feedback? You´re not alone.

Feb 11, 2015 12:16 GMT Netigate Customer loyalty is vital for company growth. 34% of the respondents in our survey says the biggest challenge to increase customer loyalty is lack of feedback integration into business operations. Test how your organization manages customer feedback and compare with +500 companies.

Jan 29, 2015 11:49 GMT PublicIT Last night I attended a seminar about the UK government's Cyber Essentials scheme. After its launch in Q2 last year it now seems to be gaining some traction within the SME market in the UK. This post passes on the main points about the scheme and its progress so far.

SITS 2014 Show Video

Jan 19, 2015 12:27 GMT SITS – The IT Service Management Show Watch some of the highlights from SITS - The Service Desk & IT Support Show 2014.

Tax Alert - Italy - Declaration Change

Jan 16, 2015 18:35 GMT Impendulo Limited Through our Contacts in Italy we can confirm that the declaration of returns will change from a monthly to an annual basis. This will be due by 31st May of the following year. All other aspects will remain the same, including monthly payments and the prepayment.

Tax Alert - France - Motor Contribution to be Abolished from 1st Jan 2015

Jan 14, 2015 18:13 GMT Impendulo Limited In the Law 2014-1554 published on 22nd December 2014 the French Authorities confirmed that the Motor Contribution, currently taxable at 15%, will be abolished from 1st January 2015. It will be replaced by an IPT Rate dependent on vehicle weight: 15% IPT on compulsory motor insurance for land vehicles with a weight over 3.5t 33% IPT on compulsory motor insurance covering all other land vehicles

Tax Alert - Belgium - Change to the Tax Authority Governing the Taxation of Insurance Premiums

Jan 14, 2015 17:33 GMT Impendulo Limited From 2015 onwards the declaration and payment of various taxes in Belgium will be governed by a centralised authority, Federal Public Service – General Administration of Tax Collection and Recovery. This will allow insurance organisations and their representatives to pay their taxes to a single authority across the various rates, as opposed to the numerous authorities we currently work with.

Tax Alert - Portugal - Proposed Increase in INEM Tax Rate

Jan 14, 2015 17:28 GMT Impendulo Limited The 2015 Portugal Budget Review includes a proposal to increase the INEM rate from 2.0% to 2.5%. This is yet to be confirmed and we will keep all clients up to date.