Blog posts

Thomas Cook - a lesson for us all

Aug 24, 2015 11:49 BST Decisive Public Relations Comment on Thomas Cook's handling of a recent PR crisis, first published 4 July 2015. This article advocates that the communications team - and preferably the communications director, with a seat at the Board table - must have the gravitas and credibility to exert influence with the CEO and Board in such situations. Such influence, of course, is not won in the middle of a crisis.

​The importance of keeping your frontline staff engaged in business continuity

Aug 11, 2015 13:16 BST The Business Continuity Institute As customers, we had to piece that information together by listening in on the conversations of the staff behind the till. Nothing was happening, and the empty room that we entered was now getting quite full as more and more people joined the queue. It wasn’t the lack of movement that seemed to be their main gripe but the lack of information coming from the staff.

How to spread the word about business continuity

Aug 10, 2015 15:11 BST The Business Continuity Institute It’s not easy and raising overall awareness levels of business continuity can only be achieved by us working together: sharing ideas and sharing experiences for the overall benefit of the business continuity industry. This is why I wholeheartedly support initiatives such as the Milton Keynes Business Resilience Forum (MKBRF).

The crisis in Greece - ​I have a cunning plan

Aug 06, 2015 14:58 BST The Business Continuity Institute Being a business continuity professional is indeed quite interesting and adventurous, either if one is an in-house professional or a consultant. As an in-house professional one gets to come across all odds happening in the business and might have sole responsibility for the critical business continuation.

​Benchmarking retail resilience in the RBCA

Aug 05, 2015 14:56 BST The Business Continuity Institute Retail Business Continuity Association is always looking for ways to improve members response to events that are outside of business as usual and harmful to the member companies. Benchmarking against each other has set a standard that we can measure ourselves against and help management colleagues recognise the level of resilience in place and how that fits with the risk appetite of each business.

​Investing in the future

Jul 22, 2015 16:12 BST The Business Continuity Institute My current role leading the research function at the ​Business Continuity Institute requires specialist knowledge of business continuity. This specialist knowledge comes from rigorous academic study which should complement prior credentials and professional practice. Being part of the Diploma programme since last year involved a steep learning curve, but it represented a worthwhile investment.

Managing physical mail effectively

Jul 15, 2015 09:44 BST Neopost Email has undoubtedly become one of the most popular and effective means of communication for small and medium enterprises (SMEs), however that doesn’t mean physical mail is dead. In fact, many customers find traditional mail offers qualities not found in other communication channels and still prefer to receive some documents physically.

When customer choice is a matter of life and death

Jul 13, 2015 15:00 BST Neopost For a long time, Neopost has been urging public and private sector customers to take into account the communications preferences of customers to improve customer service levels, generate better responses and reduce costs. Now, the Institution of Engineering and Technology (IET) is saying that doing so could save lives.

7/7 lessons revisited

Jul 10, 2015 15:05 BST The Business Continuity Institute ​I thought this week with the 10th anniversary of 7/7 I would look back through one of the reports on the incident by the London Assembly (Report of the 7th July Review Committee) and highlight some of the learning points from the incident. If we can learn from incidents and improve our response, then something good has come out of a terrible incident.

Communicating in the cloud

Jul 09, 2015 15:23 BST The Business Continuity Institute The cloud is creating some powerful new paradigms in the way that individuals and organisations communicate and collaborate. These technologies are rapidly reducing the cycle time of many activities ranging from bid preparation to decision making. It might also affect the way we think about some aspects of incident communication going forward.