Blog posts

Superbowl, super crisis!

Jan 30, 2015 13:42 GMT The Business Continuity Institute On Sunday night, the eyes of the sporting world will be on the University of Phoenix Stadium in Glendale, Arizona as the New England Patriots take on the Seattle Seahawks in Superbowl XLIX. Tens of millions of dollars are spent each year by advertisers desperate to get their name in the spotlight, and millions of dollars are spent making sure everything goes to plan.

Cyber Essentials scheme gathers pace in UK

Jan 29, 2015 11:49 GMT PublicIT Last night I attended a seminar about the UK government's Cyber Essentials scheme. After its launch in Q2 last year it now seems to be gaining some traction within the SME market in the UK. This post passes on the main points about the scheme and its progress so far.

Opposites attract

Jan 21, 2015 10:30 GMT Neopost ​In Winter the idea of curling up in a warm bed with a good book becomes irresistible. Despite inroads by e-books, most people prefer to relax with a printed book. E-books might be convenient, but there is something comforting about a paperback that can't be replicated. Christmas figures from Waterstones suggest that e-books might have reached their height with printed books outpacing e-books.

What does winning an industry award really mean to me?

Jan 20, 2015 16:29 GMT The Business Continuity Institute Our profession focused on Business Continuity Management is one that involves prolonged specialized training, relevant formal qualifications, real world experience, and industry certifications, to provide services to others. If we do our job really well; most people will never know what we did.

Could Sony Pictures have been better prepared?

Jan 16, 2015 14:19 GMT The Business Continuity Institute No one ever thinks they will suffer a crisis, yet history is littered with examples of excellently run companies which have been brought down by poor crisis preparation. Last month, entertainment giant Sony Pictures found itself on the receiving end of a coordinated attack on its servers in what the FBI has concluded was the responsibility of North Korea.

Spare the whipping boy and put your own house in order

Jan 07, 2015 14:11 GMT Neopost The latest Royal Mail Quality of Service report shows that Royal Mail has exceeded its First Class and Second Class mail quality targets for the first half of the 2014/15 financial year.

Business Continuity Institute 2014: the story of the year

Jan 05, 2015 10:57 GMT The Business Continuity Institute The dawn of the new year in 2014 was welcomed in with what the Business Continuity Institute’s Chairman – Steve Mellish FBCI – referred to as his 2020 Vision, a commemoration of the 20th anniversary of the BCI. This was not to be a reflection on the previous two decades, but rather a look at what lies ahead in what he termed a new horizon for the industry and those working within it.

How do you measure the performance of your mailroom?

Dec 17, 2014 14:00 GMT Neopost Mailroom is the entry point for high priority and transactional documents.There are some obvious measures of mailroom performance-volume of mail received and processed, time taken to process each mail item and number of mail items delivered to the intended recipient. However, performance of the mailroom has a knock on effect on dependent business processes and workflows which is often ignored.

Be prepared

Dec 10, 2014 13:21 GMT The Business Continuity Institute Suppose your company’s data systems were to go down unexpectedly. What would it cost your enterprise? Would you believe $212,000 for every hour you're offline, or about $3,500 per minute? That's the average figure the market intelligence firm Aberdeen Group came up with recently when it analyzed 125 organizations worldwide.

Service excellence in a multi-channel world

Dec 09, 2014 16:54 GMT Neopost Neopost helps businesses connect better with their customers. Neopost is also building stronger connections with their own customers by investing in the latest technology, not only to maximise communications efficiency, but also to improve the customer experience through personalisation both of message content and delivery method.