Press Releases

Jan 27, 2014 14:09 GMT Teleopti AB Teleopti, a global provider of workforce management (WFM) solutions, announces joining forces with California-based ShoreTel, a leading provider of unified business communication solutions, through gaining membership in their innovation network.

Dec 16, 2013 14:32 GMT Teleopti AB Teleopti TEM AB, a global provider of solutions for Telecom Expense Management today announced their accelerating growth in the region of Russia and CIS. Teleopti TEM has expanded the Russian partner network to cover five partners - Softline, Telesviaz, Rosservice, KB Iskra and New Systems - and one software distributor, MONT.

Oct 02, 2013 12:27 BST Teleopti AB Teleopti AB, a global leader in workforce management (WFM) software, announced today that Telenor Denmark, a leading provider of mobile and fixed telephone and broadband services to the Danish market, will invest in WFM technology from Teleopti for their contact center and retail stores.

NIXXIS and Teleopti, partners in Workforce Management

Oct 01, 2013 08:34 BST Teleopti AB The integration between the Nixxis Contact Suite and Teleopti CCC workforce management solution, will give our call and contact centres customers, the best tools to-date in order to manage efficiently their most precious asset: their people.

Sep 11, 2013 09:03 BST Teleopti AB Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Unify. The partnership applies to a solution corollary for a workforce optimisation (WFO) suite by ASC, a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications.

David Påhlman new President of Teleopti North America

Sep 05, 2013 14:49 BST Teleopti AB Teleopti embarks on its 4th year in North America and have experienced a tremendous journey together with their rapidly growing customer and partner network. As an organization Teleopti continues to invest in its global solution development and regional presence and has appointed David Påhlman as new President of Teleopti North America.

Teleopti Achieves a Microsoft Gold Application Development Competency

Sep 03, 2013 12:58 BST Teleopti AB Teleopti, a global provider of solutions for Workforce Management and Telecom Expense Management, today announced it has attained a Gold Application Development competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment and distinguishing itself within the top 1 % of Microsoft’s partner ecosystem.

Aug 23, 2013 14:14 BST Teleopti AB Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received yet another order from a branch corporation of China Telecom, Heilongjiang Telecom. Teleopti and Huawei will provide a multi-media customer service solution, which includes Teleopti’s workforce management software, Teleopti CCC.

Aug 13, 2013 10:27 BST Teleopti AB Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Voice Codes, received an order from VIPshop. In this project, Teleopti’s WFM solution, Teleopti CCC, will manage both traditional phone skills and innovative multi-media service skills based on traditional CTI interface and specific interface for on-line service skills.

Teleopti CCC is now rated “Avaya Compliant” - Teleopti CCC Workforce Management solution is compatible with key Avaya contact center solutions

Aug 09, 2013 09:41 BST Teleopti AB Stockholm, Sweden — Teleopti, a global provider of workforce management (WFM) solutions, today announced that its WFM solution, Teleopti CCC, is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.