Jun 18, 2013 09:12 BST Teleopti AB Teleopti, a global leader in workforce management (WFM) software, announced today that Teleperformance, globally the largest provider of customer experience management outsourced services, has implemented the Teleopti WFM solution in Brazil.
Tag: workforce management solution
Press Releases
May 28, 2013 14:31 BST Teleopti AB Medion AG has selected Teleopti CCC as its workforce management solution of choice for it‘s Customer Service centre. Medion AG and its 300 customer service employees respond to customer telephone and mail enquiries from its site in Essen.
May 14, 2013 13:34 BST Teleopti AB Teleopti, a global leader in workforce management (WFM) software that helps organisations maximise agent efficiency in contact centres, is pleased to announce the sign-on of VVM, a specialist outfit in debt recovery and revenue management (RM) operations in South Africa. The move signals Teleopti’s entry into the South African market.
Mar 18, 2013 12:15 GMT Teleopti AB Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. They exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements compared to end-users in average contact centres experiencing a rate of 31 percent.
Feb 11, 2013 10:30 GMT Teleopti AB ASC Incorporates Teleopti’s Workforce Management Solutions into WFO Suite Stockholm 11 February: Teleopti, a global leader in workforce management (WFM) software for call centers, and ASC, a leading global provider of innovative solutions to record, analyse and evaluate communications, today announced they had signed a global partnership agreement on January 16, 2013.
Jan 30, 2013 10:17 GMT Teleopti AB VimpelCom Ltd (under brand “Beeline”), one of the largest Russian mobile and fixed line telecommunications operators, has completed an integration of their Workforce Management (WFM) and Payroll systems in 12 contact centers (CC) located across the entire country.
Nov 27, 2012 10:36 GMT Teleopti AB Stockholm, Nov 27: Teleopti, the global leader in Workforce Management software for contact centers, today announced their inclusion in the 2012 Gartner Magic Quadrant for Contact Center Workforce Optimization. Teleopti CCC is available in 25 languages and can be delivered both as a cloud-based service and as an on-premise software installation through a worldwide reseller network.
Oct 15, 2012 14:11 BST Teleopti AB As the speed of business increases, so does the frequency of last-minute changes to the schedules of contact centre agents. Proactively keeping agents informed when their schedule for the upcoming days has changed used to mean calling or emailing them, but now there is a better way. Teleopti CCC SMSLink is a feature that automatically sends schedule changes to agents’ mobiles through SMS
Jun 14, 2012 10:45 BST Teleopti AB In June, 2012, Maureen Lundgren-Gomes, Head of Service Desk and Training at Teleopti and the rest of the Teleopti Service Desk Team along with Miska Suves, COO successfully completed the second follow-up SDI Surveillance in order to ensure that we deliver sustainable service desk excellence.
Jun 12, 2012 13:36 BST Teleopti AB Opens APAC office in Kuala Lumpur Teleopti continues to expand its global footprint at a rapid pace. Building on its successful international expansion with new offices in Beijing and New York City in 2010 and São Paulo in 2011, Teleopti opens another office in Kuala Lumpur.