26,000 more mobile customers for TDC Group

Press Releases   •   Aug 10, 2016 07:09 BST

The figures for Q2 show that TDC Group is growing its customer base by a total of 26,000 mobile customers, while at the same time succeeding in stabilising annual revenue per user in the residential market. For the first time in five years, the gross profit from mobility services is growing.


TDC Group divests its Swedish subsidiary

Press Releases   •   Jun 21, 2016 06:04 BST

TDC Group has entered into an agreement with Tele2 on the sale of its Swedish subsidiary TDC Sverige AB.


New strategy off to a good start

Press Releases   •   May 04, 2016 07:09 BST

TDC Group performs as expected in Q1, and with the launch of new TV boxes in both Denmark and Norway, higher customer satisfaction as well as the completion of a large customer migration, the new strategy is off to a good start. The number of residential mobile customers has seen an increase of 37,000 over the past 12 months, and mobile revenue in the residential market is growing again.


TDC Group Annual Report 2015

Press Releases   •   Feb 05, 2016 07:16 GMT

In line with full-year guidance, in the financial statements for 2015, the TDC Group is reporting revenue of DKK 24.4bn and earnings before tax, depreciation, amortisation and interest of DKK 9.8bn. As announced last week the outlook for 2016 is impacted by a consistently strong pressure on the Danish business, which means that the expected additional dividend for 2015 will not be distributed.


Simpler and better – for our customers and for TDC Group

Press Releases   •   Jan 27, 2016 06:45 GMT

​New strategy will over the next 3 years ensure our customers better connections, better solutions and better experiences from TDC Group. Upgrading of the cable network up to 2018 will give every other Danish household access to 1 Gbps of world-class superfast broadband. In the Danish consumer market there will be a merger of the 2 family brands YouSee and TDC with YouSee as the continuing brand.

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​New TDC organisation to create the best customer experiences

Press Releases   •   Dec 08, 2015 09:12 GMT

For the first time, TDC Group is appointing a Senior Executive Vice President with overall responsibility for customer relations. The appointment is part of an organisational restructuring that is being introduced to create the best customer experiences.

“We are operating in a market characterised by fierce competition and many new players. The new organisation will bring us even closer to our customers and accelerate our capacity to provide them with leading products and services,” says President and CEO for TDC Group, Pernille Erenbjerg.

The overall responsibility for customer relations will be placed in the hands of Jens Aaløse, who will be heading the unit ’Group Chief Customer Officer & Stakeholder Relations’ where he will also have the overall responsibility for HR.

“Our employees have made a great effort and have improved customer satisfaction over the past year – we are now building further on that. I am pleased that Jens has agreed to ensure that we across the Group continue our journey towards giving our customers the best experiences. This is the focal point of TDC Group's future strategy,” says Pernille Erenbjerg.

The organisational change also brings a new business structure for the Group. Three Danish retail business lines will be created, each with full responsibility for product development, sales, marketing and customer service. This involves two new business lines: ‘Household Brands’ and ‘Online Brands’, respectively, as well as TDC Business.

“We are bringing our employees who know our customers best more closely together with the clear aim of creating the best experiences for our customers,” says Pernille Erenbjerg.

Online Brands will have full responsibility for Telmore, Blockbuster, Fullrate and Fullrate Business.

“The three brands are competing in a market where technology and prices are changing almost daily. By gathering all functions we can respond more quickly and be at the cutting edge, delivering what customers want and need, not least when it comes to meeting us online,” says Pernille Erenbjerg.

YouSee and Consumers will remain united in the new Household Brands business line, which has almost 1.6 million Danish household customers.

“It is a business line where customers generally want more integrated communication and entertainment solutions. As in TDC Business, we will now be gathering product development, sales, marketing and customer service in one business line in order to deliver a more cohesive customer experience,” says Pernille Erenbjerg.

Michael Moyell Juul will be the new head of Online Brands and will join TDC Group's Corporate Management Team. At the same time, he is currently acting head of Households Brands.

In order to ensure strong commercial management and business development while creating synergies across business lines and countries, a number of functions currently based in the individual business lines are being united under ‘Group Strategy & Portfolio Management’. Chief Strategy Officer Louise Knauer will be joining the Corporate Management Team.

“With Michael and Louise, our Corporate Management Team will be gaining two strong commercial and strategic profiles. They will with their clear customer focus make a difference for TDC Group and our customers,” says Pernille Erenbjerg.

The new organisational structure will come into force at the turn of the year and is the first part of TDC Group's plans for the years ahead. The new strategy plan will be presented on Capital Market Day on 27 January 2016.

Facts about the new organisational structure

  • Full responsibility for Telmore, Blockbuster, Fullrate and Fullrate Business will be united under Online Brands. By far the majority of the support and service functions so far organised under the Channels business line will be combined with responsibility for product development, sales and marketing under Household Brands, comprising YouSee and TDC Privat. The support and service functions relating to business customers will be transferred to TDC Business.
  • Head of Channels, Jens Aaløse, will be appointed head of Group CCO and Stakeholder Relations. Besides the CCO role his responsibility in the Corporate Management Team will include HR, the legal department, Public Affairs, CSR and Group Communications. Jens Aaløse has been Senior Executive Vice President since August 2013. Chief Human Resources Officer Jesper Isaksen will be stepping down from TDC Group's Corporate Management Team and leaving TDC Group in the months to come.
  • Michael Moyell Juul will be head of Online Brands, acting head of Households Brands and will join the Corporate Management Team. He has been Head of Strategy at TDC Group, and since 2013 he has been part of the Consumer management team with responsibility for portfolio management as well as strategy and business development.
  • Chief Strategy Officer Louise Knauer will be head of Group Strategy & Portfolio Management and will join the Corporate Management Team. She joined TDC Group on 1 November and was previously CEO at Wibroe, Duckert & Partners, People Group A/S as well as a management consultant at Egon Zehnder and McKinsey & Company.

For the first time, TDC Group is appointing a Senior Executive Vice President with overall responsibility for customer relations. The appointment is part of an organisational restructuring that is being introduced to create the best customer experiences.

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​TDC Group: We must do more for our existing customers

Press Releases   •   Nov 03, 2015 07:03 GMT

TDC Group must focus even more on its existing customers to fulfil its ambitions, states Group CEO Pernille Erenbjerg in the company’s earnings release for the third quarter of 2015 published today.

“Our ambition to be the preferred Scandinavian communications solutions and home entertainment company requires changes in the way customers perceive TDC. The benefits of remaining a loyal TDC customer must be clearer”, says Pernille Erenbjerg.

The Q3 financial results confirm the reported trends in H1 2015 and support the full-year guidance on all parameters. The company’s activities outside Denmark continue to perform well with strong EBITDA growth of 8% in Norwegian GET compared with Q3 2014, and a strong pipeline in the Swedish B2B division.

“In Denmark we faced an unsatisfactory EBITDA decrease of 12% YoY with continued pressure in both B2B and B2C. However, both our Consumer and Business division reduced churn rates and consequently succeeded in increasing the mobile subscriber base by 13k in Q3”, says Pernille Erenbjerg.

Since becoming Group CEO in August, Pernille Erenbjerg has focused on renewing TDC Group’s three-year strategic plan with emphasis on the challenging Danish market.

“We must focus more on existing customers while simplifying both products and processes in order to deliver advanced solutions in a simpler way”, says Pernille Erenbjerg.

She illustrates the ambition with two recent initiatives:

  • YouSee is in the midst of revitalising its TV offering to meet the increasing popularity of on-demand services. This includes upgrading broadband customers to higher speeds as an enabler for on-demand services, as well as introducing an entertainment universe through an app featuring increased flexibility and on-demand availability.
  • Secondly, TDC has expanded the value proposition for small and medium-sized businesses in Denmark by providing easy access to dedicated account manager teams in addition to launching a number of value added services in the mobile portfolio.

The release date for the full strategic plan will be announced shortly.

TDC Group must focus even more on its existing customers to fulfil its ambitions, states Group CEO Pernille Erenbjerg in the company’s earnings release for the third quarter of 2015 published today.

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TDC Group prepares for 1,000 Mbit/s

Press Releases   •   Aug 27, 2015 10:00 BST

Better broadband. With a new technology, TDC Group is preparing to provide 1.3 million Danish households with broadband speeds of right up to 1,000 Mbit/s. Today, by comparison, the average broadband speed in a Danish household is about 30 Mbit/s.


New Group CEO/President of TDC

Press Releases   •   Aug 14, 2015 10:00 BST

​Today, Pernille Erenbjerg takes over the position as Group CEO and President of TDC after Carsten Dilling. She has been employed with TDC since 2003, and since 2011 as member of the Executive Committee in the position as Group CFO. In January 2015, she was appointed Deputy CEO.

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​TDC Group’s customer satisfaction back on track

Press Releases   •   Aug 07, 2015 07:01 BST

After a setback in 2014, TDC Group’s customer satisfaction has risen significantly according to the company’s earnings release for the first half of the year published today.

This achievement fulfils CEO Carsten Dilling’s declared prime target for 2015; to increase customer satisfaction. During 2014, customer satisfaction decreased due to an unusually high number of calls, leading to lengthy waiting times in call centres i.e. in Q2 2014, 35% of all callers waited more than 3 minutes for support. In Q2 2015, the figure was reduced to only 5% of callers.

“We achieved this by the focused execution of our customer transformation programme (TAK+), which included targeted investments in digitalisation, improved customer journeys, a staff increase in Channels and quality-improving outsourcing of support calls to Sitel. This improved waiting times and accessibility significantly across touch points at our call centres in Q2 but in other areas we still see room for improvements”, says Carsten Dilling.

He adds that while continuing to highlight customer satisfaction, TDC Group is also planning new digital self-service functionalities and other initiatives.

The financial results met expectations with revenue growth of 6.4%, and EBITDA growth of 2.5% - both due to the acquisition of Get. However, several challenging issues were also mentioned i.e. TDC Group’s EBITDA development remained challenged in Denmark (down -11.3%), due mainly to the performance of its Business division.

The fierce pricing environment in the Danish business market continued, and TDC Group is facing strong competition both on mobile and landline network solutions. In Q2, TDC Group did not manage to recover a large public tender from a competitor for the provision of WAN. The awarded price point left no room for reasonable profit, quality, excellent customer experiences or innovative solutions. A number of actions have been initiated in order to improve the development in Business.

“In the public sector, though the focus on price alone may yield some short-term operational benefits, in the long term it will fail to encourage digital innovation. This in no way corresponds with Danish political visions of digitalisation as a means for renewing the public sector”, says Carsten Dilling.

In the retail market, TDC Group increased the number of mobile subscribers by 13,000 compared with Q1, marking a shift after previous quarterly losses. This followed the company’s successful campaign for its nationwide 4G-network in Q2, increasing data traffic by more than 80%. A recent survey has named TDC Group’s 4G-network the worlds fastest.

Outside Denmark, TDC Group delivered strong results. In Norway, Get presented its best quarterly customer net adds in several years, with 8,000 new broadband and 4,000 new TV customers vs. Q1. The Swedish B2B division continued its positive trend with double-digit revenue growth in local currency.

“Based on our Q2 results, we are committed to delivering on our full-year guidance on all parameters. We will pay interim dividend of DKK 1.00 per share on 12 August 2015 as guided”, says Carsten Dilling.

After a setback in 2014, TDC Group’s customer satisfaction has risen significantly according to the company’s earnings release for the first half of the year published today.

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