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TDC Group offers HBO Nordic to TV customers

Press Releases   •   Jun 24, 2015 08:00 BST

Copenhagen, Denmark, june 24 2015 - HBO Nordic and TDC announced today a partnership that brings streaming of premium TV-series, films and documentaries to TDC TV and YouSee TV Plus customers later this summer.

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​TDC’s foreign revenue is nearing a quarter of total

Press Releases   •   May 07, 2015 07:02 BST

TDC’s revenue outside Denmark is continuing to grow and reached 23.5% of the company’s total revenue in the first quarter of 2015. This is due mainly to the recent acquisition of the Norwegian cable company Get and significant growth in the company’s Swedish business activities, according to TDC’s first quarterly report for 2015 published today.

TDC strategic ambition is to become Scandinavia’s preferred provider of home entertainment and communications solutions.

“The Q1 results are very satisfactory for Norway and Sweden. Get, our Norwegian cable-TV business, delivered strong EBITDA growth of 10%, including solid growth across main products. In Sweden, revenue growth has returned reflecting an improved pipeline throughout H2 2014,” says Carsten Dilling, TDC president and CEO.

In the Danish market, due to strong competition and regulation, TDC’s performance was somewhat weaker although the result meets the Group’s expectations. EBITDA was down 9% compared with Q1 2014 due mainly to leakage in the Business division. Carsten Dilling predicts that TDC may have to reconsider its future investments in the Danish digital infrastructure.

“Although in line with our expectations, needless to say it is not a satisfactory development – TDC Group has no other option but to let the money follow the most attractive profit pools in our Scandinavian footprint”, says Carsten Dilling.

Customer satisfaction remained at a critical level, and Carsten Dilling emphasises the importance of improving customer experiences.

“Customer satisfaction remained a critical focus area for us. As a result, the underlying performance indicators show positive trends as accelerated initiatives in the ‘TAK+’ customer programme are beginning to pay off. This include notable improvements in waiting times and accessibility in call centres after staffing up and the completed outsourcing of support calls as of 1 March”, says Carsten Dilling.

He expects that the recently completed 4G network is likely to improve customer loyalty and satisfaction as several independent analyses have concluded that TDC has “Denmark’s undisputed best mobile network”. TDC is celebrating the new 4G network by announcing unlimited mobile data access to all existing customers until 31 July.

“We are not satisfied with the development in Denmark - but overall Q1 was as expected and we therefore confirm our guidance for 2015”, says Carsten Dilling

TDC’s revenue outside Denmark is continuing to grow and reached 23.5% of the company’s total revenue in the first quarter of 2015. This is due mainly to the recent acquisition of the Norwegian cable company Get and significant growth in the company’s Swedish business activities, according to TDC’s first quarterly report for 2015 published today.

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Denmark's best mobile network

Press Releases   •   Apr 10, 2015 07:00 BST

TDC customers have best mobile network in the country. This is the conclusion of a nationwide analysis of mobile coverage in Denmark carried out by the Danish Technological Institute (DTI). Over the past 14 months, TDC has upgraded all of the company's 3,400+ mobile phone masts. Funding the upgrade is an investment of some DKK 4 billion, which will now benefit their customers.

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Denmark gets better mobile coverage

Press Releases   •   Mar 31, 2015 09:00 BST

With a nationwide upgrade of the mobile network, Denmark's largest telecom provider, TDC, has set a European record in network expansion. TDC is therefore now in a position to offer all Danes significantly better mobile coverage.

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TDC grows in TV and home entertainment

Press Releases   •   Feb 05, 2015 07:02 GMT

TV and home entertainment will become even more important in TDC Group, Denmark’s leading telco. The company gained 76,000 new residential TV and broadband customers in Scandinavia in 2014, including 45,000 in Denmark.

The growing number of subscribers supports the company’s strong ambition to become Scandinavia’s leading provider of communications solutions and home entertainment. With the acquisition of Get, a Norwegian cable operator, the importance of content-related activities will grow, and TDC Group expects to derive close to a quarter of its total revenue in 2015 from TV, movies and other digital entertainment services.

TDC Group’s Annual Report for 2014, published today, shows earnings before income taxes, depreciations and amortisations (EBITDA) of DKK 9.8bn from total revenue of DKK 23.3bn.

“We are satisfied with meeting our financial targets for 2014. This included high cash flow generation, continued opex savings, and a substantial increase in TV and broadband customers in the Danish consumer market,” says CEO Carsten Dilling, TDC Group.

The company’s revenue declined 2.7% compared with 2013 while EBITDA was 1.8% lower than the year before.

Carsten Dilling emphasises four significant activities in 2014:

  • The acquisition of Get and the ambition to become Scandinavia’s leading provider of communications solutions and home entertainment. TDC Group’s combined share of the TV market in Denmark and Norway now totals almost 40%
  • The record-fast roll-out of the new national 4G network in Denmark
  • The strategic cooperation with Trefor, a utility fibre operator, which manifests TDC Group as the largest fibre network provider in Denmark
  • The launch of a number of new digital services and products such as the betting service bet25.dk and the new Play app for TDC and YouSee customers (more than 800,000 downloads since early October)

However, a number of areas were challenging especially in the mobile market, where price competition remained strong and TDC Group had a net loss of some 113,000 customers in 2014.

“Our focus on premium products in the price-competitive mobile market resulted in a drain of residential mobile customers, driven by competitors’ frequent price reductions. In the Danish business market, we were unable to turn the focus from pure pricing to quality and integrated solutions,” says Carsten Dilling.

He also notes that the Company’s call centres faced an extraordinarily high number of inbound calls during the year. Despite a substantial increase in the number of employees and improved efficiency in Channels during the year, many customers experienced long waiting times.

Regarding both the residential and business markets, Carsten Dilling says:

“Our strategic focus will consequently remain on seamlessly integrated solutions under the TDC+ programme, through which three strategic pillars have been formed to ensure customer satisfaction, growth and increased sales, as well as continuing process optimisation.”

The CEO of TDC Group notes that both the public and private sectors’ unilateral focus on low prices has reached an unsustainable level, leading to depressed profits and potentially lower investments among Danish telcos.

“Topping off with sector-specific merger control will hamper the continued development of the Danish digital infrastructure. Our very capital-intensive sector needs stable and predictable regulation and a public sector that also focuses on quality and innovation,” says Carsten Dilling.

TV and home entertainment will become even more important in TDC Group, Denmark’s leading telco. The company gained 76,000 new residential TV and broadband customers in Scandinavia in 2014, including 45,000 in Denmark.

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TDC creates Scandinavia’s leading cable-TV-company

Press Releases   •   Sep 15, 2014 07:06 BST

TDC creates Scandinavia’s leading cable-TV-company

Danish TDC Group is acquiring Get AS, Norway’s leading provider of premium TV and broadband, to create Scandinavia’s largest cable-TV-company in terms of revenue. With 1.7 million connected homes and a revenue of DKK 7 bn from the cable business the TDC Group will become the leading communication and home entertainment company in the region.

“The acquisition of Get is TDC Group’s most significant investment in many years. We have awaited this opportunity and see it as a natural and timely extension of our business and it marks an evolution of TDC Group into a leading Scandinavian provider of TV, home entertainment and high speed broadband on the cable platform. It is also a strategic move into the consumer market in Norway within an industry we know very well from having run our YouSee cable business in Denmark successfully for years,” says Carsten Dilling, President and CEO.

Get serves more than 500,000 households and is the fastest growing and most profitable provider on the Norwegian market.

By the acquisition of Get, the cable business of TDC Group will increase to a total of 1.7 million connected households, up from the present 1.2 million in the YouSee brand. A total of 29 per cent of TDC Group’s revenue (2013 figures) will derive from the cable business and this share is expected to grow.

“Get is a well-run business with world class, innovative products. It operates in an attractive market with large growth potential. This growth is underpinned by the very strong economy in Norway. With 2005 as the only exception Get has had two-digit growth rates since 2000 and is today among the most profitable on a European scale. The acquisition strengthens our cable TV business on a Nordic level as well as ensures a very strong presence on both the business and the consumer market in Norway for TDC Group”, says Carsten Dilling.

Carsten Dilling further asserts that TDC Norway and Get are an excellent match, both from a technical infrastructure perspective and also with respect to the commercial approach each management team brings to the business.

TDC Norway owns a fibre based transmission network and focuses on large scale business customers. Get owns a widely distributed cable-TV network that combined with partner networks passes more than 0.7 million households and Get primarily focuses on consumers and small and midsize business customers.

”TDC Group and Get fit very well together. Get and YouSee can commercially benefit from sharing best practices and collaborate within product development, innovation and content. On a more technical level, we can reap several synergies by combining our networks in a complete Norwegian infrastructure based on fibre and coaxial cables. On the business to business market, we will over time be able to offer the same broad product portfolio as TDC Group in Denmark,” says Carsten Dilling.

Get’s CEO since 2000, Gunnar Evensen, continues in his position after closing of the transaction. When completed he will lead the effort of designing the combined TDC and Get organization to ensure optimal synergy realization.

“TDC Norway and Get are a strong match and we are enthusiastic with all the new possibilities. We look forward to continue to develop the best and most user friendly products to our customers and together continue our expansion in the business market. With TDC as part of the team we will become an even stronger company which will strengthen our position on the Norwegian market,” says Gunnar Evensen.

TDC Group will buy Get from GS Capital Partners and Quadrangle Capital Partners at a price of NOK 13,8 bn (DKK 12,5 bn). The acquisition will be debt financed and TDC will simultaneously adjust its dividend payout ratio to around 60% of Equity Free Cash Flow which means that it will now expect a dividend payout at DKK 2.50 per share for 2014, whereas it has previously expected a dividend at DKK 3.70.

The acquisition is subject only to competition approval from the Norwegian competition authorities and it is expected to close in Q4 2014.

J.P. Morgan acted as financial advisor and Kromann Reumert acted as legal advisor to TDC Group on the acquisition.

Facts about Get

•  Get is the second largest cable-TV provider in Norway with a turnover of NOK 2.4 bn and a profit before tax, interest and amortisation (EBITDA) of NOK 1.1 bn (2013). The company’s head office is located in Oslo and it has 840 employees. TDC Norway today has 180 employees.

•  Get’s largest business area is cable-TV and high speed broadband and the company connects 500,000 households and business customers including a large number of local antenna and housing associations.  

•  In recent years Get has won a number of best-in-test prices for user friendliness, innovative products and good customer service.

•  The company owns and operates a large hybrid network (fibre and coax) in the urban areas in Norway. App. 0.7 million households and businesses – including the 500,000 already connected customers – are passed by Get and partner’s infrastructure.

•  According to Post og teletilsynet, Get had the strongest growth within both broadband and TV among all providers in 2013.

•  Get’s customers have access to a high speed network with broadband products up to 200 Mbps. In 2013, Get successfully tested 1 Gbps in its hybrid network.

•  Get’s customers can watch TV on all platforms, where they want and when they want, and they can remotely control recordings on their boxes with a Get app. They have access to Norway’s leading digital TV store and 150 of the most popular Norwegian and international TV channels. The service also includes a video on demand store with more than 6,000 rental movies.



Danish TDC Group is acquiring Get AS, Norway’s leading provider of premium TV and broadband, to create Scandinavia’s largest cable-TV-company in terms of revenue. With 1.7 million connected homes and a revenue of DKK 7 bn from the cable business the TDC Group will become the leading communication and home entertainment company in the region.

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TDC Group confirms its 2014 guidance

Press Releases   •   Aug 07, 2014 07:02 BST

The pressure on TDC Group's revenue and gross profit persisted in the second quarter of the year, yet the Group confirms its 2014 guidance with the pay-out of interim dividends.

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TDC Group transfers support to external partner

Press Releases   •   Aug 06, 2014 11:00 BST

In the autumn, about 800 employees from TDC's customer support will transfer to a new employer. TDC has contracted Sitel, a large international service provider, to handle future customer support and some other functions for Denmark's largest telecommunications company.

The agreement with Sitel is part of a major initiative that will significantly improve customer service at TDC Group in the years ahead. The approximately 1,850 employees in TDC Group's own customer service function will complete a training and upgrading programme that, combined with more digital self-service options, is designed to create 'Denmark's best customer experiences'.

"I am very pleased that Sitel is undertaking to provide our customers with excellent support as this will also release resources that over time will enable us to significantly improve our customer service. Our goal is to set a new standard for the industry," says Jens Aaløse, Senior Executive Vice President at TDC Group.

The agreement means that as of 6 October, approx. 800 employees in Copenhagen, Aarhus and Sønderborg will be employed by Sitel. That is approx. every third employee in TDC's customer service, primarily in our support function, who provide practical help with e.g. setting up appliances and apps, fault correction and questions regarding bills. All employees will continue with unchanged pay and employment terms for now at the same TDC Group site.

"This is TDC Group’s largest outsourcing initiative to date, and we have prioritised ensuring as much security as possible for our employees in the process. We have achieved this through our agreement with Sitel," says Jens Aaløse.

Sitel is one of the world’s largest providers of customer service and support. The company has 56,000 employees in 23 countries, and manages e.g. support functions for a number of international companies in entertainment and online trading. From its London site, the company manages support for various enterprises in the Nordic market. In the contract with TDC Group, Sitel commits e.g. to significantly reduce waiting times for telephone support compared with current times.

”We have taken over customer centres and support functions for both small local and very large international enterprises. Our core task is to provide high-quality service and support that contributes to retaining and increasing our clients' customer bases. That is also our task for TDC Group," says Country Director Steffen Bagge of Sitel Denmark.

The agreement with Sitel will ensure that TDC Group customer support expenses fall, and part of this saving will be invested in the remaining employees in the form of e.g. training, upgrading and career plans.

"Sitel specialises in providing high-level customer support which in itself can raise the quality. When adding our education and training activities and the fact that we recently recruited an additional 100 employees, the overall gain will clearly enhance our customer experience with easier and faster access to contact with the right employee, etc.," says Jens Aaløse.

The changes in TDC Group's customer service result from an internal survey implemented at the beginning of the year. The survey identified where and how TDC Group can hand over existing operating functions to external partners as changing market conditions increasingly prompt the telecommunications, content and entertainment industries to merge.

 

Facts about Sitel and the agreement with TDC Group

·  The agreement covers approx. 800 employees in e.g. support functions in Copenhagen, Aarhus and Sønderborg. In Sønderborg, it involves employees in the TDC-owned CCE (Contact Centre Europe).

·  The agreement will take effect from 6 October, and the employees will continue with unchanged pay and employment terms, and for the time being at the same workplace.

·  In connection with natural attrition, Sitel will gradually transfer jobs from Copenhagen and Aarhus to Sønderborg, and from the spring 2015, also to London. Relocation of jobs to Sønderborg and London is expected to be completed by year-end 2015.

·  Sitel expects to have approx. 150 TDC supporters at its London site by year-end 2015. Sitel's London site is currently managing support for other Danish firms, and typically its employees are Danes living in England.

·  Sitel is American owned and currently has more than 56,000 employees in 23 countries. The enterprise has 110 customer support centres worldwide and offers customer service and support in 40 different languages.

·  Sitel began operating in Denmark in 2002 and now has approx. 100 employees at its Copenhagen site.

For more information, please contact:

TDC Press, tel. +45 70 20 35 10


In the autumn, about 800 employees from TDC's customer support will transfer to a new employer. TDC has contracted Sitel, a large international service provider, to handle future customer support and some other functions for Denmark's largest telecommunications company.

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TDC and YouSee ready to launch unlimited reading for all Danes

Press Releases   •   May 19, 2014 14:01 BST

TDC's and YouSee's customers are the first in Denmark who can read books on their mobile phones and tablets and pay the bill via their subscriptions. This will be accomplished in collaboration with Mofibo, the e-book service, which has more than 10,000 books in its virtual bookcase.

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TDC: Satisfactory development in Q1

Press Releases   •   May 06, 2014 07:07 BST

TDC Group navigated the first quarter with a satisfactory development in both EBITDA and cash flows. This progress was driven by e.g. the best development in organic gross profit in three years and higher organic opex savings than expected. Though revenue remains challenged, TDC affirms its guidance for 2014.

Carsten Dilling, TDC's President and CEO, says:

"Our landline business continues to deliver solid results with growth in TV and broadband subscriber bases. Organic gross profit from mobility services also showed satisfactory results, confirming our focus on profitability. That said, we delivered a disappointing trend in our mobile subscriber base due partly to the loss of low-spending customers, and are therefore planning a number of new and interesting product launches in the residential market in Q2 without compromising on profitability.

In line with our strategic plan for 2013-15, we launched a number of new products and services in Q1, including attractive TDC TV packages,  and we expanded our footprint within the strategically important area of digital content services as we entered the sports betting market through our ownership of Bet25 (a ~DKK 2bn market).

We have now successfully transferred the mobile network operation to Huawei and have upgraded our 4G network in Northern Zealand and Bornholm with satisfactory results. We expect to provide the remainder of Zealand (including Copenhagen) with superior 4G coverage within the coming six months.

In Q1, customer satisfaction scores were affected by unsatisfactory service levels in our call centres, where increased sales of more complex household solutions are naturally producing longer customer inquiries. We will continue to target improved service levels by raising staff levels and competencies in customer services.

Our focus on productivity will, however, continue unchanged, e.g. by ambitiously transforming TDC Group's digital profile and establishing a call centre in Flensburg at very attractive costs.

Recently, we announced the divestment of our Finnish activities as a result of further focusing on our Nordic business. At the same time, we have signed a strategic cooperation agreement with DNA Oy that enables us to continue to service both existing and new pan-Nordic customers. We have earmarked DKK 500m from the proceeds of this for investment in profitable growth initiatives over the period 2014-2015."


TDC Group navigated the first quarter with a satisfactory development in both EBITDA and cash flows. This progress was driven by e.g. the best development in organic gross profit in three years and higher organic opex savings than expected

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