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Teleopti workforce management solution interoperable with ShoreTel

Press Releases   •   Jan 27, 2014 14:09 GMT

Teleopti, a global provider of workforce management (WFM) solutions, announces joining forces with California-based ShoreTel, a leading provider of unified business communication solutions, through gaining membership in their innovation network.

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Teleopti TEM strengthens its position in Russia and CIS

Press Releases   •   Dec 16, 2013 14:32 GMT

Teleopti TEM AB, a global provider of solutions for Telecom Expense Management today announced their accelerating growth in the region of Russia and CIS. Teleopti TEM has expanded the Russian partner network to cover five partners - Softline, Telesviaz, Rosservice, KB Iskra and New Systems - and one software distributor, MONT.

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Telenor Denmark invests in technology from Teleopti for both their contact center and retail stores

Press Releases   •   Oct 02, 2013 12:27 BST

Teleopti AB, a global leader in workforce management (WFM) software, announced today that Telenor Denmark, a leading provider of mobile and fixed telephone and broadband services to the Danish market, will invest in WFM technology from Teleopti for their contact center and retail stores.

NIXXIS and Teleopti, partners in Workforce Management

NIXXIS and Teleopti, partners in Workforce Management

Press Releases   •   Oct 01, 2013 08:34 BST

The integration between the Nixxis Contact Suite and Teleopti CCC workforce management solution, will give our call and contact centres customers, the best tools to-date in order to manage efficiently their most precious asset: their people.

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Teleopti Certified as Advanced Technology Partner by Unify's Partner Program

Press Releases   •   Sep 11, 2013 09:03 BST

Teleopti, a global leader in workforce management (WFM) solutions, announced today its enrolment as an advanced technology partner by Unify. The partnership applies to a solution corollary for a workforce optimisation (WFO) suite by ASC, a leading global provider of innovative solutions to record, analyse and evaluate multimedia-based communications.

David Påhlman new President of Teleopti North America

David Påhlman new President of Teleopti North America

Press Releases   •   Sep 05, 2013 14:49 BST

Teleopti embarks on its 4th year in North America and have experienced a tremendous journey together with their rapidly growing customer and partner network. As an organization Teleopti continues to invest in its global solution development and regional presence and has appointed David Påhlman as new President of Teleopti North America.

Teleopti Achieves a Microsoft Gold Application Development Competency

Teleopti Achieves a Microsoft Gold Application Development Competency

Press Releases   •   Sep 03, 2013 12:58 BST

Teleopti, a global provider of solutions for Workforce Management and Telecom Expense Management, today announced it has attained a Gold Application Development competency, demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment and distinguishing itself within the top 1 % of Microsoft’s partner ecosystem.

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Teleopti and Huawei receive order from Heilongjiang Telecom

Press Releases   •   Aug 23, 2013 14:14 BST

Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Huawei Technologies, received yet another order from a branch corporation of China Telecom, Heilongjiang Telecom. Teleopti and Huawei will provide a multi-media customer service solution, which includes Teleopti’s workforce management software, Teleopti CCC.

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Teleopti Expands into China’s E-Commerce Market with New Customer VIPShop

Press Releases   •   Aug 13, 2013 10:27 BST

Teleopti, a global provider of Workforce Management (WFM) solutions for contact centres, has together with its partner Voice Codes, received an order from VIPshop. In this project, Teleopti’s WFM solution, Teleopti CCC, will manage both traditional phone skills and innovative multi-media service skills based on traditional CTI interface and specific interface for on-line service skills.

Teleopti CCC is now rated “Avaya Compliant” - Teleopti CCC Workforce Management solution is compatible with key Avaya contact center solutions

Teleopti CCC is now rated “Avaya Compliant” - Teleopti CCC Workforce Management solution is compatible with key Avaya contact center solutions

Press Releases   •   Aug 09, 2013 09:41 BST

Stockholm, Sweden — Teleopti, a global provider of workforce management (WFM) solutions, today announced that its WFM solution, Teleopti CCC, is compliant with key contact center solutions from Avaya, a global provider of business collaboration and communication software and services.

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Teleopti’s workforce management solution now available in more than 30 languages

Press Releases   •   Jul 22, 2013 15:16 BST

Teleopti CCC is a solution built to handle the complex work rules and requirements globally. With the addition of Japanese, Teleopti CCC is now available in more than 30 languages, and works perfectly for the unique needs of customers worldwide.

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Huawei and Teleopti won order from Shandong Telecom

Press Releases   •   Jul 11, 2013 14:41 BST

Teleopti and Huawei Technologies have received an order for a multi-media customer service solution to Shandong Telecom customer service. The solution includes Teleopti’s workforce management software, Teleopti CCC, and will manage both traditional phone skills and innovated multi-media service skills based on Huawei CTI interface and specific interface for multi-media service skills.

Teleopti Achieves 4 Star Service Desk Institute Certification

Teleopti Achieves 4 Star Service Desk Institute Certification

Press Releases   •   Jul 05, 2013 12:56 BST

London 5 July 2013 – Teleopti, a leading provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM) based in Sweden, has been awarded a coveted 4 star Service Desk Certification maturity rating from the Service Desk Institute (SDI), an increase on the 3 star certification they have held for three consecutive years since 2010.

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Teleperformance Brazil improves customer experience with Teleopti

Press Releases   •   Jun 18, 2013 09:12 BST

Teleopti, a global leader in workforce management (WFM) software, announced today that Teleperformance, globally the largest provider of customer experience management outsourced services, has implemented the Teleopti WFM solution in Brazil.

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Medion AG chooses Teleopti CCC for planning its Customer Service centre

Press Releases   •   May 28, 2013 14:31 BST

Medion AG has selected Teleopti CCC as its workforce management solution of choice for it‘s Customer Service centre. Medion AG and its 300 customer service employees respond to customer telephone and mail enquiries from its site in Essen.

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Teleopti TEM fortifies its presence in Russia and China

Press Releases   •   May 24, 2013 15:26 BST

The striking of two sizeable telecom expense management (TEM) deals - one in Russia and one in China - has prompted Teleopti, global provider of TEM solutions, to fortify its presence in both countries. The office in Russia gains an additional staff member while China will soon be witnessing the opening of a new office in Beijing and the installation of a recently hired, full-time staff member.

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Inroads into South Africa - tying the knot with VVM

Press Releases   •   May 14, 2013 13:34 BST

Teleopti, a global leader in workforce management (WFM) software that helps organisations maximise agent efficiency in contact centres, is pleased to announce the sign-on of VVM, a specialist outfit in debt recovery and revenue management (RM) operations in South Africa. The move signals Teleopti’s entry into the South African market.

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Teleopti celebrated its 20th anniversary, with record order intake and revenue, concluding 20 consecutive years with year-by-year profits and continued high growth.

Press Releases   •   May 08, 2013 12:10 BST

Teleopti, a global solution provider in workforce management (WFM) and telecom expense management (TEM) reported total revenues of SEK 150 million for the full year 2012, representing a 17 per cent increase. Earnings before interest and taxes (EBIT) amounted to SEK 16.3 million with net profit SEK 11.9 million.

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New Teleopti TEM Customer in China - China Electricity Southern Grid

Press Releases   •   Apr 30, 2013 10:32 BST

Beijing, China– [30 April, 2013] – Teleopti, global provider of Telecom Expense Management solutions for large telecom users, today received an order for their Telecom Expense Management solution, Teleopti Pro, from China Southern Power Grid, a leading energy company in China.

Teleopti customers enjoy 23% greater staff utilization

Teleopti customers enjoy 23% greater staff utilization

Press Releases   •   Mar 18, 2013 12:15 GMT

Independent research validates that workforce management solutions improve contact centre agent usage, effectiveness. Of the 166 end-user organisations surveyed in the Aberdeen study, 31 of them were Teleopti users. They exhibit, among other facts, a 53% success rate in meeting quality Service Level Agreements compared to end-users in average contact centres experiencing a rate of 31 percent.

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