Customer Faithful

Let The Customer's Voice Rally Your Employees

Video   •   Mar 14, 2012 18:25 GMT

 
There's a problem with improving things like customer service. In short, it goes like this… Company X maps the customer journey and finds some problems. They create processes to fix them and try to engage employees so that service and consistency improve. But when the CEO stands up to rally the troops around the new ideas, it falls flat. This video clip starts to unpack a solution...
License Creative Commons Attribution (?)
Video length 1:26