The first Virgin Trains Pendolino to have one of its First Class carriages converted to Standard is now in service. The train, which also received a major interior refresh and a deep clean as part of the work, marks the first of the 21nine-car Pendolinos to have a carriage converted. When finished, the project will create an extra 5,500 standard class seats a day, a net increase of 2,100.
Phil Whittingham, Managing Director at Virgin Trains, commented, “Our main focus is always our customers and their needs. We have seen demand for our services increase significantly, with more than 34 million journeys made on our trains last year, something that we are very proud of. Converting these First Class carriages to Standard allows us to respond to requests from passengers for more seats on our busiest routes. We’ve also given our Pendolinos a well deserved spring clean and remain as committed as ever to improving the service we offer to our customers.”
The work is taking place at Alstom’s depot in Oxley, Wolverhampton, with one train completed a week and all trains converted by September 2015.
As part of a wider fleet upgrade project, each of the nine-car Pendolinos will also receive a major interior refresh and a deep clean when the conversion takes place. The scope of the work is a result of feedback from Virgin Trains employees, Net Promoter Score data1, extensive customer research and collaborative discussions between Alstom and Virgin Trains and aims to ensure that the Pendolino fleet delivers on passengers’ expectations of the Virgin Trains brand.
After the nine-car trains have been upgraded, the remaining 35 eleven-car Pendolinos will also undergo the major interior refresh and a deep clean with the full Pendolino fleet completed by mid-2016.
1 Net Promoter Score
Net Promoter Score is based on data collected from more than 500 customers a day and we use the information they provide to measure ourselves against the companies with the best customer experience. The data is rich and detailed, allowing us to drill down into exactly what our passengers want.
Virgin Trains Fleet Information
Trains operated a day (Monday – Thursday) 305
Train miles a year 23.7 million
Passengers a year 34.5 million
|Size of fleet||56||20|
|Coaches per train||9 (21 trains) or 11 ( 35 trains)||5|
|Coaches in operational fleet||574||100|
|Seats per train – Standard||9 car trains: |
294 + 2 wheelchair spaces
370 + 2 wheelchair spaces
11 car trains:
444 + 2 wheelchair spaces
|5 car trains: 230 + 1 wheelchair space|
|Seats per train – First class||9 car trains: |
Before conversion 145 + 1 wheelchair space
99 + 1 wheelchair space
11 car trains:
145 + 1 wheelchair space
|5 car trains: 26 + 1 wheelchair space|
About Virgin Trains
Virgin Trains is the brand name of Virgin Rail Group (VRG), which is owned by Virgin Group (51%) and Stagecoach (49%). Virgin Trains has operated the West Coast passenger train franchise since 1997, serving key UK cities including London, Birmingham, Manchester, Liverpool and Glasgow. In June 2014 the Department for Transport (DfT) awarded VRG a new franchise until at least April 2017.
Virgin Trains is committed to delivering a high speed, high frequency service, offering shorter journey times, more comfortable travel and excellent customer service. We provide the most frequent long-distance rail service in Europe (London - Manchester and London – Birmingham, both every 20 minutes).
Since 1997, Virgin Trains has introduced over 70 new trains at a cost of £1.5 billion. The service carries more than 34.5 million passengers a year and Virgin Trains employs approximately 3,290 staff.
Virgin Trains customers consistently rate the company as one of the top long-distance rail franchise operators in the National Passenger Survey (NPS) commissioned by industry watchdog “Passenger Focus”.
Press Office: 0845 000 3333. Company website: http://www.virgintrains.co.uk/.