Virgin Trains is inviting people to join its Virgin CrossCountry Passengers’ Panel to make sure the management team hears the voice of travellers even more clearly.
Managing Director, Chris Gibb, said: “We are looking for around 20 members to meet with our senior managers three or four times a year to discuss key issues and plans. We hope to get a good mix of people to reflect the wide variety of Virgin CrossCountry customers. Meetings are expected to be within the area bounded by Preston, Newcastle, Reading and Bristol and require a commitment of one day each. The Panel will complement existing channels, including Customer Forums at stations, and letters, phone calls and emails to our Customer Relations team.
“In a letter being distributed onboard Virgin CrossCountry trains this week, I am asking volunteers to register their interest by Friday 7 April. They should complete and return the form on the back of the letter, which can also be found on our website at: www.virgintrains.co.uk. Further information is available from Customer Relations on 0870 789 1234 or 0121 654 7528 (text phone).”
The Passengers’ Panel will be run by Virgin Trains, supported by Passenger Focus, the national body the represents rail passengers in Britain.
Note to Editors
For further information contact the Virgin Trains Press Desk.
Passenger Focus is the official, independent national consumer organisation representing the interests of rail users. Created by the Railways Act 2005, Passenger Focus is the operating name of the Rail Passengers Council. It is a body corporate, executive non-departmental public body sponsored by the Department for Transport. It wants to make a difference for rail passengers by providing authoritative advice for the industry based on sound research. Media enquiries on Passenger Focus matters should be addressed to: Jane Cobell, Press Officer, 0870 336 6021, Jane.Cobell@passengerfocus.org.uk.
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