A B&B in Aberfeldy has scooped VisitScotland’s Four Star Gold Quality Assurance Award in recognition of its high standards.
Brae House B&B received the Four Star Gold award from the national tourism organisation at its latest grading. The ‘gold’ part of the Quality Assurance (QA) award represents the continuing attainment of outstanding customer service and hospitality.
The accommodation, situated on the Western edge of the picturesque Perthshire town, offers two spacious and stylish rooms as well as a first floor guest lounge with stunning panoramic views over the River Tay and mountains beyond.
Brae House, which also has a Taste Our Best award for its use of local and quality Scottish produce, is an ideal base for those looking to explore some of region’s famous walks and gardens.
Visitors can also trace the steps of the National Bard, Robert Burns, who penned Birks of Aberfeldy after being inspired by a walk through the area’s beautiful woodlands.
VisitScotland’s Four Star Gold Quality Assurance Award recognises serviced accommodation businesses which consistently achieve the highest levels of excellence within their VisitScotland star grading. Businesses that achieve the award excel in areas of customer care and hospitality, showing evidence of a real commitment to development and training.
Patti Walker-Booth, owner of Brae House B&B, said: “'We at Brae House are thrilled to receive this award from Visit Scotland. It is a wonderful recognition for all the hard work over the years, ensuring that our guests have a fantastic stay. It is also very much a tribute to our lovely guests who have given us such glowing reviews. We would like to thank everyone who has helped to make this award possible”
Jim Clarkson, Regional Director of VisitScotland, said: “Congratulations to Patti and James on achieving their Four Star Gold Quality Assurance award. Brae House offers guests an exceptional standard of accommodation in one of the most beautifully scenic parts of the country – their Gold award is well and truly deserved.
“This award, coupled with their Taste Our Best accreditation, ensures guests are going to enjoy the very best in quality local produce during their stay at this peaceful retreat in the heart of Highland Perthshire.
“Our Quality Assurance scheme helps businesses to reach their full potential and truly shine. The scheme is about more than just the ‘stars’ on the door - it’s about the entire visitor experience, about investing in your business and making it as economically sustainable as it can possibly be.”
Developed and improved over the past 25 years, VisitScotland’s Quality Assurance (QA) schemes are world-leading and provide a trusted, independent and impartial source of information for visitors. They allow businesses not just to meet visitor expectations, but exceed them.
QA can open the door to new customers. It is a powerful marketing tool and works well with online review sites in using an independent perspective to measure visitor experience against tried and tested criteria, so visitors know exactly what to expect.
Launched in September 2013, Taste Our Best is a joint initiative between the national tourism organisation and the Scottish Government. Assessors rate the overall eating experience, the extent to which Scottish produce (at least 40%) is used and promoted, and staff knowledge of the produce on the menu and its provenance.
Picture caption: Jim Clarkson, VisitScotland Regional Partnerships Director is pictured with Patti Walker-Booth and James Smith, owners of Brae House B&B in Aberfeldy.
Notes to Editors
- Follow us on twitter: @visitscotnews
- VisitScotland is Scotland’s national tourism organisation. Its core purpose is to maximise the economic benefit of tourism to Scotland.
- The organisation’s core objective is to contribute to the Tourism 2020 Strategy ambition of growing tourism revenues by £1 billion by 2020.
- This will be supported by seven overarching strategies:
- Marketing: we will market Scotland and its outstanding assets to visitors from all parts of the world, including the promotion of Scotland to people living in Scotland to visit different parts of the country
- Events: we will support the national events strategy and its delivery, and sustain, develop and promote Scotland’s international profile as one of the world’s foremost events destinations
- Internationalisation and International Engagement: we will utilise all our platforms to enable Scottish-based tourism businesses to better understand international opportunities and market to a global audience and we will work within One Scotland Partnerships to optimise the potential of Scotland’s Diaspora and our strategic partners at regional, European and global levels
- Customer Experience: we will provide information and inspiration to visitors both locally and globally via their preferred medium of choice
- Quality and Sustainability: we will provide support and advice to businesses, with the goal of improving the quality and sustainability of the tourism sector in Scotland. We will provide quality assurance to visitors through our Quality Schemes
- Inclusive Tourism: we will strive to make tourism in Scotland inclusive and available to all
- Working in Partnership: we will listen to and work with the industry, partners and communities to shape our offering and support
- VisitScotland works together with tourism businesses to make tourism a success for everyone and ensure the industry continues to grow.
- The organisation employs 700 people and has offices and VisitScotland Information Centres across Scotland.
- Spending by tourists in Scotland generates around £12 billion of economic activity in the wider Scottish supply chain and contributes around £6 billion to Scottish GDP (in basic prices). This represents about 5% of total Scottish GDP.
- The Scottish Government is the Managing Authority for the European Structural Funds 2014-20 Programme. For further information visit www.gov.scot or follow @scotgovESIF
- For VisitScotland’s press releases go to http://www.visitscotland.org/media_centre.aspx, tourism statistics and frequently asked questions go to http://www.visitscotland.org/
- Where possible, a Gaelic speaker will be made available for broadcast interviews on request (Far an tèid iarraidh, agus far am bheil sin nar comas, bruidhinnidh neach le Gàidhlig aig agallamh)
- For holiday information on Scotland go to www.visitscotland.com
- For information about business events in Scotland go to www.conventionscotland.com
Year of Innovation, Architecture and Design 2016
- 2016 will shine a spotlight on Scotland’s achievements in innovation, architecture and design through a wide-ranging, variety of new and existing activity.
- The Year of Innovation, Architecture and Design begins on 1 January 2016 and ends on 31 December 2016 and will build on the momentum generated by the 2015 Year of Food and Drink as well as previous years including Homecoming Scotland 2014, the Year of Creative and the Year of Natural.
- Through a series of exciting events and activity, the year will showcase Scotland’s position as an “innovation nation”, its outstanding built heritage, and its thriving, internationally acclaimed creative industries sector.
- The Year of Innovation, Architecture and Design is a Scottish Government initiative being led by VisitScotland, and supported by a variety of partners including Scottish Government, Creative Scotland, Architecture + Design Scotland, Scottish Tourism Alliance, Scottish Enterprise, The National Trust for Scotland, Historic Environment Scotland, Highlands and Islands Enterprise and The Royal Incorporation of Architects in Scotland (RIAS).
- The Year of Innovation, Architecture and Design events fund is managed by EventScotland, part of VisitScotland’s Events Directorate.
- Join the conversation at #IAD2016
- Events can join the 2016 Year of Innovation, Architecture and Design Partner Programme throughout the year by visiting http://www.eventscotland.org/YIAD_partner_programme