Sweden’s Success Is Down To Its Focus On People

Blog posts   •   May 18, 2017 16:16 BST


Customers ‘in the dark over energy bills’

News   •   Dec 05, 2017 16:24 GMT


13 Million Households Could Be Unknowingly On Worst-Value Energy Tariffs

News   •   Dec 05, 2017 16:18 GMT


13 million households unaware they could be on worst-value energy tariffs

Press Releases   •   Dec 05, 2017 16:00 GMT

Study by customer activation company Wiraya unveils scale of work for energy companies in light of Ofgem measures • Just 17% of the population are aware they are on standard variable tariffs • 65% either haven’t heard of price capping plans or aren’t sure what they are • Just 14% of customers over 65 say they are advised on their energy bill by their provider


Turning full circle on voice: it’s time for brands to be seen and heard

News   •   Oct 30, 2017 10:20 GMT


Virtual assistants, chatbots and beyond

News   •   Oct 30, 2017 10:17 GMT


Can artificial intelligence give CRM the 'human touch'?

News   •   Oct 30, 2017 10:09 GMT


Are policyholders stuck in ‘unrewarding’ relationships with their insurers?

News   •   Oct 24, 2017 11:23 BST


Two surveys reveal that relationships between brands and consumers in the UK insurance market have deteriorated to the point of estrangement, with providers assuming claims are twice as inflated as customers actually admit

News   •   Oct 24, 2017 11:13 BST


Are policyholders stuck in 'unrewarding' relationships with their insurers?

News   •   Oct 24, 2017 10:40 BST

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