Recognition marks Zalaris’ position as top provider of SAP SuccessFactors-based HR solutions and services.
Everest Group, a consulting and research firm focused on strategic IT, business services, and sourcing, identified Zalaris as a ‘Major Contender’ in a new 2018 report on SAP SuccessFactors-based HR process services globally.
“The cloud HR services market is growing rapidly, but it is still relatively new. Being acknowledged as a major contender in SAP SuccessFactors-based HR services is, given our pan-European footprint, a great honour as well as a challenging inspiration,” Zalaris CEO Hans-Petter Mellerud said.
Everest Group’s report analyses the dynamics of the SAP SuccessFactors-based HR business process services landscape and assesses service providers across several key dimensions, such as market impact, vision and capability.
Zalaris is fully committed to leveraging its private cloud-based business process outsourcing solutions for transactional and strategic HR. The company’s 17-year experience with the SAP HCM suite and status as an SAP SuccessFactors partner since 2016 have only enhanced its multi-country value proposition outside of Europe.
“This recognition represents a growth opportunity for us and our customers — to provide a coherent end-to-end employee experience including transactional HR, such as payroll business process and selected strategic HR processes,” Mellerud said.
Strong delivery capability
Zalaris is a cloud partner for SAP SuccessFactors, which brings an opportunity to sell, deploy and provide post go-live services, transformation and support for each customer. This allows the company to act as a single point of contact during the entire engagement.
“Zalaris has experienced significant success in the SAP SuccessFactors-based HR business process services market, particularly in the mid-to-large enterprise segment,” said Anil Vijayan, practice director at Everest Group. “Zalaris’ domain expertise, strong service delivery capability, and ability to deliver services across a wide spectrum of HR functions serve as key differentiators. The company’s continued investments toward enhancing its technology capabilities places it well to meet the evolving needs of buyers.”
A key differentiator for Zalaris is local language support from the company’s own staff.
“We live with the same challenges as our customers using the same solutions, facing the same legal compliance reporting and requirements,” Mellerud said. “As a ‘Major Contender,’ we are in a good position to grow with our forward-looking customers into new geographies and scope while leveraging the benefits from automation/RPA as it matures, together with our customers.”
As customers to a greater degree harmonize strategic HR into the cloud, they will and must re-focus and do the same for transactional HR as it has a lot of touch points on the employee experience.
Zalaris is certified as a SAP Business Process Outsourcing (BPO) Partner and is a leading SAP Human Capital Management (HCM) and SuccessFactors consulting partner. Founded in 2000, Zalaris today operates in Denmark, Estonia, Finland, India, Latvia, Lithuania, Norway, Poland, Sweden, Germany, UK & Ireland, including local-language service centers with extensive expertise in HR-related laws and regulations.