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Zalaris Becomes One of the First SAP® SuccessFactors® Cloud BPO Service Providers

Press Release   •   Feb 21, 2017 22:33 GMT

“We continuously invest in our human capital management processes, services and partnerships,” commented Zalaris CEO Hans-Petter Mellerud.

Zalaris has become one of the first SAP® SuccessFactors® Cloud BPO service providers, offering customers additional services expertise and value on the industry’s top cloud-based suite for human capital management (HCM). The development signifies a new level of partnership reflecting Zalaris’ success in the cloud as well as the company’s long-term history of innovation.

“We continuously invest in our human capital management processes, services and partnerships,” commented Zalaris CEO Hans-Petter Mellerud.

Since its founding in 2000, Zalaris has been a proven leader in HCM and payroll services, today operating in nine countries, including offering business process outsourcing (BPO) services in Northeastern Europe for transactional HR solutions.

Differentiating on a multi-country scale
Already one of the largest SAP SuccessFactors partners in Northeastern Europe, Zalaris sees the new cloud BPO authorization as further differentiating its multi-country capabilities for HR and payroll solutions as well as related outsourcing services. 

“Expanding our practice focused on SAP SuccessFactors solutions is a natural progression, allowing us to support our customers with increasingly effective cloud-based people-management processes,” Mellerud stated.

Tight integration and value beyond transaction speed
Zalaris delivers tight integration between global people processes through SAP SuccessFactors solutions and secure transaction processes on the Zalaris Private Cloud Portal for payroll, time and travel. The company chose SAP HANA® Cloud Platform as the underlying framework for reasons beyond the widely reported “in-memory” database services powering faster processing and analytics. 

With this approach, Zalaris can re-use interfaces and significantly reduce implementation costs and timeframes while integrating to the on-premise systems that its customers retain. Zalaris provides services to continuously monitor the integrations and interfaces, performing corrective actions if necessary. 

Single-source provider, strategic “first mover”
Zalaris becoming one of the first cloud BPO service providers relates to many factors – beginning with the company’s longstanding relationship with SAP that began 15 years ago, followed by its success in the markets it serves. Zalaris’ leadership in the Nordic and Baltic regions, as well as Poland and India, largely pertains to its value proposition as a single-source business partner for a multitude of top-caliber HCM and payroll services.

“Star Performer” assessment
Zalaris is viewed as a “first mover,” adopting the most effective technology solutions available to complement its excellence in meeting human resources and payroll requirements across industries known for stringent regulatory environments. 

This level of expertise contributed to the company being named a 2016 “Star Performer” in multi-process HR outsourcing based on the Everest Group’s MPHRO PEAK Matrix™ assessment – recognized as one of the most trusted facts-based means of independently analyzing service provider capabilities. The research firm’s MPHRO PEAK Matrix™ covers performance, experience, ability and knowledge relative to 19 other MPHRO providers.

Zalaris is among the world’s most successful business process outsourcing (BPO) specialists in human resources, human capital management and payroll services. The company became an SAP partner shortly after its founding in 2000 – certified now as an SAP SuccessFactors Cloud BPO service provider. Zalaris’ in-country operations include Denmark, Estonia, Finland, India, Latvia, Lithuania, Norway, Poland and Sweden, with local-language service centers providing extensive expertise in HR-related laws and regulations.

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