Stratistics Market Research Consulting

Cloud Based Contact Center Market Report 2017, Trends, Analysis, Share, Estimates and Forecasts to 2022.

Press Release   •   Jun 01, 2017 05:55 EDT

However, risk of initial investment and data security issues are restraining the market growth.

The dialer segment is contributing towards the highest share value during the forecast period. The managed services segment is projecting highest growth rate due to increasing deployment models implemented by IT companies. Demand for hybrid cloud is projected to increase. The consumer goods and retail industry segment will increase significantly with highest revenue shares. North America commanded the largest market share followed by Asia Pacific due to the increasing market for analytics and retail and distribution activities.

Some of the key players in global Cloud Based Contact Center market are Interactive Intelligence Group, Inc., Newvoicemedia, Mitel Networks Corporation, Genesys Telecommunications Laboratories, Inc., Aspect Software Parent Inc., Cisco Systems, Inc., West Corporation, Nice-Systems Ltd., Evolve IP, LLC, 3clogic, Liveops Cloud, Five9, Inc., Incontact, Inc., Connect First, Inc. and Oracle Corporation.

For More, Please Visit:

Solutions Covered:
• Agent Performance Optimization (APO)
• Automatic Call Distribution (ACD)
• Interactive Voice Response (IVR)
• Dialers

Services Covered:
• Managed Services
• Professional Services

Applications Covered:
• Data Integration and Recording
• Chat Quality and Monitoring
• Call Routing and Queuing
• Real-Time Decision Making
• Workforce Optimization

Deployments Covered:
• Private Cloud
• Public Cloud
• Hybrid and Community Cloud

Organizations Covered:
• Large Enterprises
• Small and Medium Enterprises (SMES)

End Users Covered:
• Consumer Goods and Retail
• Government and Public Sector
• Healthcare and Life Sciences
• Manufacturing
• Media and Entertainment
• Banking, Financial Services and Insurance (BFSI)
• Telecommunication and ITES
• Other End Users
o Transportation & Logistics
o Education

Regions Covered:
• North America
o US
o Canada
o Mexico
• Europe
o Germany
o France
o Italy
o UK
o Spain
o Rest of Europe
• Asia Pacific
o Japan
o China
o India
o Australia
o New Zealand
o Rest of Asia Pacific
• Rest of the World
o Middle East
o Brazil
o Argentina
o South Africa
o Egypt

What our report offers:
- Market share assessments for the regional and country level segments
- Market share analysis of the top industry players
- Strategic recommendations for the new entrants
- Market forecasts for a minimum of 7 years of all the mentioned segments, sub segments and the regional markets
- Market Trends (Drivers, Constraints, Opportunities, Threats, Challenges, Investment Opportunities, and recommendations)
- Strategic recommendations in key business segments based on the market estimations
- Competitive landscaping mapping the key common trends
- Company profiling with detailed strategies, financials, and recent developments
- Supply chain trends mapping the latest technological advancements

For More, Please Visit:

We offer wide spectrum of research and consulting services with in-depth knowledge of different industries. We are known for customized research services, consulting services and Full Time Equivalent (FTE) services in the research world. We explore the market trends and draw our insights with valid assessments and analytical views. We use advanced techniques and tools among the quantitative and qualitative methodologies to identify the market trends. Our research reports and publications are routed to help our clients to design their business models and enhance their business growth in the competitive market scenario. We have a strong team with hand-picked consultants including project managers, implementers, industry experts, researchers, research evaluators and analysts with years of experience in delivering the complex projects.