Dedicated Twitter channel provides real-time, on-the-go social media customer support in Spanish; one of the first pilot programs of its kind offered by a U.S. airline
Delta Air Lines (NYSE: DAL) is offering a fast, convenient way for Spanish-speaking passengers in the U.S. and Latin America to receive up-to-the minute assistance with their holiday travel plans through its @DeltaAssist_ES pilot program on Twitter.com.
Like its English counterpart, @DeltaAssist en Espanol is a dedicated Spanish Twitter channel offering real-time, on-the-go travel assistance specifically to Spanish-speaking passengers. The pilot program is one of the first of its kind offered by a U.S. airline.
A team of Spanish-speaking agents are available Monday through Friday from 9 a.m. to 10 p.m. EST to respond quickly to tweets in Spanish from customers concerning flight information, rebookings, baggage tracking and more.
"Since launching @DeltaAssist en Espanol, we've received very positive feedback from our Spanish-speaking customers throughout Latin America and the Caribbean who've taken advantage of the service and view it as an essential tool for managing their travel plans," said Allison Ausband, Delta's vice president – Reservation Sales and Customer Care.
For stress-free holiday travel, customers can tweet @DeltaAssist en Espanol for questions related to connecting flights, weather delays, flight cancellations, airport check-in and more simply by logging onto http://twitter.com/deltaassist_es.
Delta also recommends the following travel tips:
- Check in online up 24 hours prior to departure, or from a web-enabled mobile device in select cities.*
- Arrive at least 90 minutes prior to domestic departures and three hours prior to an international flight.
- Comply with the U.S. Transportation Security Administration's Secure Flight program, and stay up-to-date on passport and visa requirements.
- Know the requirements for the security checkpoint, pack three-ounce containers of liquids in a quart-size clear plastic zip-top bag, and read the U.S Department of Transportation's Safe Travel information about traveling with spare batteries.
More travel tips are available at delta.com. Customers also can download a free Delta app for their smartphone, which allows them to check in, view flight status, rebook a flight and more. Delta offers industry-leading mobile applications for iPhone, BlackBerry, Android and Windows Phone with eBoarding pass capability and built-in push notifications. **
In addition to its on-the-go customer service assistance, Delta is staffing up the airports to assist customers with checking in and making connections in some of the airline's busiest hubs, such as New York-JFK and Atlanta-Jackson Hartsfield International Airport. More than 800 Delta Red Coat Customer Service Agents in the U.S. will be roaming the airports to offer one-on-one assistance.
Delta Air Lines serves more than 160 million customers each year, and was named by Fortune magazine as the most admired airline worldwide in its 2011 World's Most Admired Companies airline industry list. With an industry-leading global network, Delta and the Delta Connection carriers offer service to 341 destinations in 61 countries on six continents. Headquartered in Atlanta, Delta employs 80,000 employees worldwide and operates a mainline fleet of more than 700 aircraft. A founding member of the SkyTeam global alliance, Delta participates in the industry's leading trans-Atlantic joint venture with Air France-KLM and Alitalia. Including its worldwide alliance partners, Delta offers customers more than 13,000 daily flights, with hubs in Amsterdam, Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Paris-Charles de Gaulle, Salt Lake City and Tokyo-Narita. The airline's service includes the SkyMiles frequent flier program, a world-class airline loyalty program; the award-winning BusinessElite service; and more than 50 Delta Sky Clubs in airports worldwide. Delta is investing more than $2 billion through 2013 in airport facilities and global products, services and technology to enhance the customer experience in the air and on the ground. Customers can check in for flights, print boarding passes, check bags and review flight status at delta.com.
*For international travel, customers must have their passport credentials checked by a Delta agent prior to boarding. Minimum check-in times vary for international travel. Visit delta.com for complete details and all exemptions.
** Some features of the Fly Delta app may be limited. eBoarding passes and mobile check-is available in select locations.