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Global Chatbot Market To Grow At A CAGR Of 37.11% During The Period 2017-2021

Press release   •   Feb 02, 2017 05:04 EST has recently announced the addition of a market study “ Global Chatbot Market 2017-2021 ”, is a comparative analysis of the global market.

About Chatbots

A chatbot is a conversational user interface (CUI) like an avatar or a 3D animated persona that delivers text-based or voice-based information and service assistance to customers via a kiosk, mobile, or website on the Internet. It incorporates natural language processing (NLP) and domain knowledge that changes according to the content of the dialog between the chatbot and the customer.

Technavios analysts forecast the global chatbot market to grow at a CAGR of 37.11% during the period 2017-2021.

Covered in this report

The report covers the present scenario and the growth prospects of the global chatbot market for 2017-2021. To calculate the market size, the report considers the revenue generated from the sales of chatbots.

The market is divided into the following segments based on geography:




Technavio's report, Global Chatbot Market 2017-2021, has been prepared based on an in-depth market analysis with inputs from industry experts. The report covers the market landscape and its growth prospects over the coming years. The report also includes a discussion of the key vendors operating in this market.

Key vendors


Creative Virtual




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Other prominent vendors

CX Company




Next IT



Market driver

Rising adoption of chatbots in healthcare insurance industry

For a full, detailed list, view our report

Market challenge

Lack of integration between front-end and back-end knowledge base

For a full, detailed list, view our report

Market trend

Chatbot integration with social media

For a full, detailed list, view our report

Key questions answered in this report

What will the market size be in 2021 and what will the growth rate be?

What are the key market trends?

What is driving this market?

What are the challenges to market growth?

Who are the key vendors in this market space?

What are the market opportunities and threats faced by the key vendors?

What are the strengths and weaknesses of the key vendors?

You can request one free hour of our analysts time when you purchase this market report. Details are provided within the report.

Table Of Content

PART 01: Executive summary

PART 02: Scope of the report

Market overview

End-user segmentation

Geographical information

Vendor selection

Base year and forecast period

Summation errors

PART 03: Market research methodology

Research methodology

Economic indicators

PART 04: Introduction

Key market highlights

Evolution of chatbots

PART 05: Benefits of chatbots

PART 06: Market landscape

Market overview

Market size and forecast

PART 07: Market segmentation by end-user

Global chatbot market by end-user

PART 08: Geographical segmentation

Global chatbot market by geography




PART 09: Market drivers

Growing need to improve CRM

Rising adoption of chatbots in healthcare insurance industry

Increased demand for web self-service

Advantages of chatbot over other customer support options

PART 10: Impact of drivers

PART 11: Market challenges

Integration issues between front-end and back-end knowledge base

Lack of standardization

Lack of product differentiation and viability issues

PART 12: Impact of drivers and challenges

PART 13: Market trends

Chatbot integration with social media

Increase in mobility

Growing popularity of live chat

PART 14: Five forces analysis

Five forces analysis

PART 15: Vendor landscape

Competitive scenario

Top-vendor offerings

PART 16: Key vendor analysis

Vendor profiles


Creative Virtual




PART 17: Other prominent vendors

PART 18: Assumptions

Market assumptions