Financial institutions are increasingly turning to disruptive ICT solutions such as cloud computing to keep up with the demands of a globally integrated marketplace. Additionally, the shifting business paradigms of the digital empowered market and the growing demand for ICT governance and new regulatory requirements, is driving the ICT investments among institutions. Financial institutions are also using ICT to design products and services that can improve their workforce productivity and are efficient for their end-users.
- Financial market institutions are looking to increase their investments in software in 2015, compared to 2014, to reduce operating overheads, and improve the quality and timeliness of their services.
- Financial market institutions have started shifting their existing business processes to newer enterprise applications such as customer relationship management (CRM), HR management and financials, to adapt swiftly as well as respond to changing digital channels, and improve their business agility.
- Trade/ payment automation forms a critical component to the success of the financial institutions, and they are making the largest investment in this operational function in 2015, to facilitate the easy execution of repetitive trading and payment processes.
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ICT investment trends in financial markets presents the findings from a survey of 147 financial market institutions regarding their Information & Communications Technology (ICT) investment trends. The survey investigates how financial market institutions currently allocate their ICT budgets across the core areas of enterprise ICT expenditure: hardware, software, IT services, communications, and consulting.
Table of Contents
1 Trends in ICT budgets
1.2 Survey demographics
1.3 ICT budget changes
1.4 ICT budget allocation by core technology area
1.4.1 Hardware budget breakdown
1.4.2 Software budget breakdowns
1.4.3 Third party IT services expenditure
1.4.4 Cloud computing budget
1.5 ICT budget allocation by function
1.6 Outsourced IT functions
2 ICT investment priorities and vendor satisfaction
2.1.1 Enterprise applications
2.1.2 Communications & collaboration
2.1.3 Cloud computing
3 ICT procurement trends
3.2 Business objectives and IT objectives influencing IT investment strategy
3.3 ICT provider selection
4 Sector-specific trends
4.2 IT expenditure plans for specific technology areas
4.3 Top three IT projects in sales and management platforms
4.4 Top three IT projects in the operations function
5.1 Financial market institutions are considering ICT as a catalyst for revolutionizing their operations
6.2 Further reading
6.3 Contact the authors
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