Walgreens (NYSE:WAG)(NASDAQ:WAG) has combined the convenience of online shopping with its neighborhood stores, introducing its new Web Pickup service at locations throughout the Indianapolis area. Indianapolis is the second full market rollout for Web Pickup, which enables consumers to shop online at Walgreens.com and pick up orders at a Walgreens store in as little as an hour. The service is also currently available throughout Chicago and at a number of stores in San Jose, Calif.
“Our customers value choice, control and convenience, and Web Pickup brings all of these together to cater to on-the-go shoppers,” said Walgreens President of E-commerce Sona Chawla. “We’ve developed many innovative ways to engage our growing numbers of online shoppers and to make Walgreens.com a great shopping experience. By adding the convenience of in-store pickup and soon more curbside delivery locations, we’re making shopping easier than ever before – especially heading into the holidays and winter months.”
Web Pickup is now available at 71 Walgreens locations in the Indianapolis metropolitan area. Most non-prescription items found in-store are available online through the service. Curbside delivery, now offered at select stores, will be added to most Web Pickup locations in the coming months.
How it Works
By visiting the Web Pickup site (www.walgreens.com/webpickup), shoppers can build a cart of any size and dollar amount for pickup at any participating store in as little as one hour. Payment is provided online and users have the option to receive either a text message or e-mail notification once their order is ready. Orders can be picked up at the photo counter at participating stores.
Stores offering curbside service also feature designated parking spots for Web Pickup customers. A $20 minimum order is required for curbside delivery.
“To shop online anywhere, any time and be able to pick up in as little as an hour is a great convenience, especially for busy moms, those with children in the car, our mobility challenged customers who have trouble walking the aisles and many others,” Chawla said. “More and more customers enjoy the convenience and intuitiveness of our website as well as the wide product selection. With Web Pickup they get this, along with the ability to pick up their orders immediately without having to pay shipping charges.”
Web Pickup is one of the many new services now available at the recently transformed Walgreens health and daily living stores throughout Indianapolis. These locations feature a new store design, services and format, including beauty department enhancements and expanded fresh food offerings. A core focus of the health and daily living stores is the new pharmacy, health and wellness experience, which in many locations includes a pharmacist stationed in front of the pharmacy counter to consult with patients; private consultation rooms; health guides to help customers navigate their health care options; self-serve prescription kiosks; and Take Care Clinics for walk-in medical care.
Walgreens (www.walgreens.com) is the nation's largest drugstore chain with fiscal 2011 sales of $72 billion. The company operates 7,786 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health and wellness centers and in-store convenient care clinics, with more than 700 locations throughout the country.