Polystar, a leading supplier of Service Assurance, Network Monitoring and Test Solutions for the telecom market, today announced that the company is recognised by Frost & Sullivan with the 2012 Global Customer Value Enhancement Award in Customer Experience Management (CEM).
In presenting this award, Frost & Sullivan commends Polystar for demonstrating excellence in implementing strategies that have proactively created value for its customers. This award recognises the company's inordinate focus on providing cutting edge solutions and enhancing the value that its customers receive, leading to improved customer retention and ultimately customer base expansion.
"A strong focus on service assurance, technology innovation and a state-of-the-art product portfolio that monitors end-user experience has enabled Polystar to successfully cater to the needs of SPs and NEMs," noted Frost & Sullivan Programme Manager Olga Yashkova. "Polystar's comprehensive product portfolio maintains an excellent balance between legacy and next-generation voice and data services that are in great demand due to today's hybrid networks. The company's solutions are known for their integrated real-time data collection capabilities, coupled with high-level business intelligence applications. Polystar's product portfolio provides operators not only with the comprehensive view of their networks and analytics on individual subscriber behavior, but actionable business intelligence operators need to remain competitive."
Telecom operators leverage the Jupiter application suite to gain a holistic view of the different KPIs related to the customers' experience. Jupiter delivers a three-dimensional view of performance data including VIP customer, device and network information. It grants users access to all possible perspectives, from a helicopter view, providing snapshots of the network and service performance all the way down to each individual subscriber in the network. The seamless drill-down into OSIX enables real-time network monitoring, troubleshooting and in-depth network investigation. By linking OSIX with Jupiter, Polystar offers an end-to-end Customer Experience Management solution.
Commenting on the award, Inna Ott, Director of Marketing at Polystar said: "We are proud to achieve this important milestone and industry recognition, which validates further our unique customer-centric business approach, coupled with the industry-leading Service Assurance product portfolio. This award belongs to our entire staff, as we are collectively committed to continuously delivering industry-leading Business Intelligence solutions that help to visualise the intelligent data and deliver unparalleled value to our global customer base. We are pleased to see these efforts rewarded and feel encouraged to maintain this fundamental company strategy."
Polystar is the premier supplier of Service Assurance, Network Monitoring and Test Solutions to leading telecom operators, service providers and network equipment manufacturers around the globe. Polystar’s innovative product portfolio supports the complete lifecycle of new services and technologies—from design, pre-deployment verification and stress-testing, through roll-out, down to network assurance and service management of in-service mobile, fixed, IP or converged networks. Polystar is recognised as one of the fastest-growing companies in Sweden. Since its establishment in Stockholm in 1983, it has experienced a continuous and sustainable growth, and evolved to a global presence, serving its customers in over 50 countries.