Kent, Washington – James Gorham MPT and co-owner of Mountain Valley Physical Therapy, thoroughly impressed with the results of his training and consulting with Survival Strategies, Inc., decided to tell his colleagues, George and Patty Anderson of Kent Easthill Physical Therapy, about the various changes and improvements it has made to his practice. They quickly signed on for not one, but two training and implementation programs.
The Andersons have now recently completed the full implementation of the Referral Increase and Control Program and their feedback about the program speaks for itself:
“At Kent Easthill PT, we have noticed many improvements in our ability since completing the Referral Increase Program.
“Through the use of the Business Management Technology of L. Ron Hubbard and the knowledge of those at Survival Strategies, we have gained valuable information, strategies and systems to increase the number of new patients coming to our clinic.
“We now have a great arrival rate of over 93% due to the cancellation policy and tracking tools. We have made personnel changes ensuring the right people are wearing the right hats. We have a fun call back program in place to keep in touch with past patients, as well as getting referrals from them. Most of all, we have a stronger working relationship with our doctors.
“We have been very satisfied working with our consultant and look forward to our continued relationship with our next program!”
After just 5 months on the program, the Andersons have factually made their expected Return on Investment, with significant increases in new patients, patient visits and collections. They are now in the midst of their second program with Survival Strategies Inc. – THE MANAGEMENT PROGRAM.
And while Mr. Gorham couldn’t be happier for his colleagues, he has also benefitted by this referral in that a substantial credit has been awarded his account toward his next program or service with Survival Strategies Inc. That’s definitely a win-win for both!
The Referral Increase & Control Program has been successfully delivered to thousands of clinics across the U.S. and Canada for the past 25 years and continues to be their most popular program, with its basis being developing professional—NOT SALES—relationships.
This program establishes the confidence and skill needed to develop long-term, professional relationships with referral sources of all types, thus creating a broad, stable referral base. It is a full, implementable system from referral to intake, scheduling control, quality assurance, discharge, internal referrals and other management strategies and referral tools.
Survival Strategies, Inc is a training and consulting firm to healthcare professions including Physical Therapy, Occupational Therapy, Speech Therapy, Audiology, Dental and Medical as well as Accounting and CPA Firms. They are located in Burbank, California with clients throughout the United States, Canada and Barbados. Founded by Craig Ferreira and his late partner Harvey Schmiedeke, they have helped private practices expand for more than 25 years. For more information on Survival Strategies, their services and to view client testimonials, visit www.survivalstrategies.com